Amazon customer service.

I know that a lot of posters here are frequent Amazon customers, as am I. I thought I would share my recent experience with them.

I have bought a lot of products off of Amazon over the past several years, only recently becoming a Prime member in January of last year.

I ordered window visors for two seperate vehicles at the same time, both products are Prime eligble. After I received the packages today, I opened up both boxes.

The first set of visors were for a F-250 four door, it already had visors, however one of the front ones had blown off while the window was rolled down. So I bought just the pair for the front instead of a four piece set. They were intact and in good shape, however, they were not an exact match to the rear existing ones. The advertised picture was exactly what I wanted and there is not a disclaimer stating the actual product may vary.

The second set of visors were a four piece set for a Jeep Grand Cherokee. They were exactly as described but one of the rear visors is cracked.

Fast forward fifteen minutes after these occurences. Amazon already refunded the product that was not as advertised correctly, and has a replacement set for the Jeep preparing to ship. UPS is expected to pickup the box with the products I have now on Amazon's dime tomorrow or the next day. A very pain free and simple process that involved a few clicks, answering a couple of questions, and printing out one page.

I have never had an issue with ordering things off of Amazon, and after this experience I have to say I am thoroughly pleased with their customer service. Truly, it is top notch.


tl;dr Amazon and UPS messed up an order by damaging one product and misadvertising the other. Amazon fixes it in under fifteen minutes.