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Started By
Message
After service, vehicle returned with new problem. Eat it?
Posted on 4/1/18 at 1:48 pm
Posted on 4/1/18 at 1:48 pm
[Edited to correct make of Envoy]
Brought 2003 GMC Envoy to local dealership for service - replaced power steering core, front brakes to include new calipers, and "full diagnostics" (wife no pics was talked into this). $1,200 later, get vehicle back and speedometer doesn't work. Their response is your panel went out (has a fault), not our fault. Worked fine when we brought it in.
Went to dealer in lieu of random mechanic because we bought a vehicle from them last summer and have had a good experience thus far. They also service our GMC which we purchased a few years ago out of the area.
I realize sales and service are separate departments, but we've spent ~ $45K on sales and $ 2K on service at this place in the past year alone. Service Manager was instantly combative and condescending and basically told me to get bent when I went in on Friday to address the issue in person.
It's a $500 part, plus labor. Weird thing is, speedometer (plastic needle) doesn't work, but odometer (digital) does. Sounds like it could be the cable, but I'm no mechanic.
What would your response be in this situation?
Brought 2003 GMC Envoy to local dealership for service - replaced power steering core, front brakes to include new calipers, and "full diagnostics" (wife no pics was talked into this). $1,200 later, get vehicle back and speedometer doesn't work. Their response is your panel went out (has a fault), not our fault. Worked fine when we brought it in.
Went to dealer in lieu of random mechanic because we bought a vehicle from them last summer and have had a good experience thus far. They also service our GMC which we purchased a few years ago out of the area.
I realize sales and service are separate departments, but we've spent ~ $45K on sales and $ 2K on service at this place in the past year alone. Service Manager was instantly combative and condescending and basically told me to get bent when I went in on Friday to address the issue in person.
It's a $500 part, plus labor. Weird thing is, speedometer (plastic needle) doesn't work, but odometer (digital) does. Sounds like it could be the cable, but I'm no mechanic.
What would your response be in this situation?
This post was edited on 4/1/18 at 5:35 pm
22
Posted on 4/1/18 at 1:49 pm to GarmischTiger
2003?
Posted on 4/1/18 at 1:49 pm to GarmischTiger
quote:
What would your response be in this situation?
Torch the dealership
Posted on 4/1/18 at 1:53 pm to GarmischTiger
Is your wife autistic?
Posted on 4/1/18 at 1:56 pm to Bustedsack
Maybe.
Yes 2003. Original owner. Is basically a beater car for baseball and running bulky stuff to the dump.
Yes 2003. Original owner. Is basically a beater car for baseball and running bulky stuff to the dump.
Posted on 4/1/18 at 2:02 pm to GarmischTiger
Don't downplay your ride, amigo. Own it.
Posted on 4/1/18 at 2:07 pm to shutterspeed
I love it. That's why I still have it!
Posted on 4/1/18 at 2:12 pm to GarmischTiger
quote:
Brought 2003 Chevy Envoy to local dealership for service
There is no good reason I can think of to take a 15 year old car to the dealership other than a recall.
quote:
Service Manager was instantly combative and condescending and basically told me to get bent when I went in on Friday to address the issue in person.
quote:
What would your response be in this situation?
Talk to the dealership manager or owner, complain to Chevy directly, complain on the dealerships social media accounts.
Or just suck it up and never go there again, that is my typical response. Take it to a mechanic you trust or that your friends trust.
Posted on 4/1/18 at 2:16 pm to GarmischTiger
It is highly possible that a 15 year old vehicle would have the speedometer go out, just bad timing. What would you like the dealer to do in order for you to be satisfied. Replace the speedometer free of charge? Free labor on the repair? Just a $200 discount?
Posted on 4/1/18 at 2:16 pm to GarmischTiger
quote:
2003 Chevy Envoy...?
There's your problem...
GMC was the Envoy... Chevy was the Trail Blazer.. They hadn't made those in 10 years huh..?
This post was edited on 4/1/18 at 2:22 pm
Posted on 4/1/18 at 2:24 pm to GarmischTiger
quote:How much will it take for you to learn? Stay away from dealerships when at all possible.
Went to dealer in lieu of random mechanic because we bought a vehicle from them last summer and have had a good experience thus far. They also service our GMC which we purchased a few years ago out of the area.
I realize sales and service are separate departments, but we've spent ~ $45K on sales and $ 2K on service at this place in the past year alone. Service Manager was instantly combative and condescending and basically told me to get bent when I went in on Friday to address the issue in person.
It's a $500 part, plus labor. Weird thing is, speedometer (plastic needle) doesn't work, but odometer (digital) does. Sounds like it could be the cable, but I'm no mechanic.
What would your response be in this situation?
Posted on 4/1/18 at 2:30 pm to GarmischTiger
You sounds like a beta.
Posted on 4/1/18 at 2:31 pm to GarmischTiger
One of your servos is out. Entire unit needs to be rebuilt. There are folks who do this for about $200 online.
As for the customer service you received, speak to a manger it leave a shitty review.
As for the customer service you received, speak to a manger it leave a shitty review.
Posted on 4/1/18 at 2:34 pm to GarmischTiger
quote:
It's a $500 part, plus labor. Weird thing is, speedometer (plastic needle) doesn't work,
Google your location, make/model speedometer gauge cluster repair. Cost is about $70 if you take the cluster out. Other option is to send it to someone on ebay that can do the repair and ship it back to you.
Ebay
Posted on 4/1/18 at 2:38 pm to kywildcatfanone
quote:A Kentucky fan would know.
You sounds like a beta.
Posted on 4/1/18 at 2:41 pm to GarmischTiger
To the serious replies, I'd like the dealership to acknowledge my value as a customer and talk me though their logic - not just, we didn't break it, you're fricked, go away, from a surly service Manager.
Thanks for the input.
Thanks for the input.
Posted on 4/1/18 at 2:42 pm to GarmischTiger
Just get rid of it as fast as you can. You bought a piece of junk. Seriously, dump it.
Posted on 4/1/18 at 2:48 pm to GarmischTiger
quote:
I'd like the dealership to acknowledge my value as a customer
You're only as valuable as the money you're willing to fork over.
My advice is to go balls to the wall and threaten negative reviews on google and other service rating websites. That might get someone's attention enough to get you a resolution.
Posted on 4/1/18 at 3:01 pm to PrivatePublic
Talk to the owners and/or GM. Cause what the people in the business call a "heat case". The service manager doesn't give a shite about you.
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