re: Ten Thousand Interval shorts

I thought it was just me they were fricking with but looking through their social media, seems to be everyone that placed an order back in Nov.

Order placed and 2 weeks go by without shipping. I email customer service, they create a shipping label, and assure me it has now left their warehouse. Since then it’s basically sat in label made status since Dec9th and they keep blaming the post office and their holiday shipping delays. The reality is they didn’t have the inventory and just kept taking orders. Oh they’re also refusing to cancel orders and give refunds

Just disputing the charge with my AMEX and moving on.

quote:

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Hey there,

I'm Keith, Ten Thousand's CEO. I wanted to personally reach out and apologize for the shipping delay you're experiencing. I understand how stressful and frustrating this situation is and I want to be transparent about what went wrong.

Unfortunately, this is an issue on USPS's end which means there's not too much we can do. While our warehouse had all orders ready to be picked up before the USPS pre-christmas deadline, we were just informed last night that USPS did not make their scheduled pickups towards the end of last week. By making our Christmas order deadline December 17 even though USPS had a suggested deadline of December 18, we attempted to plan for unexpected delays. Unfortunately, this was not enough and because of this late notice from our warehouse, we were not able to upgrade shipping in time to get these to your door for the holiday.

I am so appreciative of your support and really sorry that we let you down on this one. As a small but quickly expanding company, we're definitely experiencing growing pains and learning from every mistake. We've already begun to rethink our shipping procedures for the New Year and will be using upgraded shipping services next holiday season to ensure this doesn't happen again. To help make up for this inconvenience, please use the below code for 20% off your next order. I really hope you'll give us another chance.

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Here’s the email “sent by the CEO “ to me.

Problem is my order was placed in November and still hasn’t shipped since this was sent on Dec 23. I’m not really sure why they can’t admit the error is on their end. Very strange.

What’s the promo code, baw?

Ask the Asian, he stays up to date on such things still

Yea it's weird. I've ordered a few things from them over the past year and never had a problem. Even had to contact support a couple times and return a few things and it was always quick and easy. I'm not sure what has been going on since black Friday but obviously they are messing up a lot. It's a shame because their stuff is good.

I assume they just probably got way more orders than they thought this year

I've been seeing their shorts a lot more in my gym and a lot more of their marketing, so I don't know if they paid more for marketing this year or if word has just gotten out

This seems to happen every year with these newer companies that kinda take off