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Red Stick Social
Posted on 5/7/19 at 3:10 pm
Posted on 5/7/19 at 3:10 pm
Apologies in advance I could not locate an existing thread on this.
Anyone been yet? Reviews so far seem to be that the bowling is fun but the food and service are a total disaster. Wanting to go but I guess we need to eat elsewhere beforehand.
Anyone been yet? Reviews so far seem to be that the bowling is fun but the food and service are a total disaster. Wanting to go but I guess we need to eat elsewhere beforehand.
5
Posted on 5/7/19 at 3:23 pm to remax_joe
Man, those Yelp reviews are brutal.
We live not too far from the place, but haven't checked it out yet. I like for a place to be open a few weeks before I check it out - give them time to work out the kinks, weed out the weak hires.
We live not too far from the place, but haven't checked it out yet. I like for a place to be open a few weeks before I check it out - give them time to work out the kinks, weed out the weak hires.
Posted on 5/7/19 at 3:25 pm to remax_joe
quote:
service are a total disaster.
Three different people have told me the service is atrocious. The servers apparently don't have sections, so they are just serving whoever flags them down on any floor.
Top Golf has a lot of employees who are clearly not service industry, but they were established and had enough training that it isn't unbearable. I've heard RSS is unbearable, service wise.
Friends said they put in an order for food with a server and flagged her down when it had been a long time. She said, "Oh, you ordered food?". They had ordered through this same person
Posted on 5/7/19 at 3:41 pm to remax_joe
Went to the soft opening for lunch.
Thought it was good. Jalepeno cornbread was solid. Got a burger that was also pretty good. Nothing amazing, but its a cool place on the interior. I would go to eat, drink, and listen to music. Prices on the food were pretty good I thought. Menu was pretty big, but most items were $10-12.
That being said, it was a weekday lunch, so it wasn't as crazy as I'd imagine it being on a weekend night. Also it was a soft opening, so I just kind of assumed service would be bad. They were a little slow, but other than that maybe I just had good service? There really wasn't much they could have done to give me "bad service". I only needed someone to seat me, take my order, bring me my food, and occasionally refill my water. There wasn't even a bill to mess up.
Thought it was good. Jalepeno cornbread was solid. Got a burger that was also pretty good. Nothing amazing, but its a cool place on the interior. I would go to eat, drink, and listen to music. Prices on the food were pretty good I thought. Menu was pretty big, but most items were $10-12.
That being said, it was a weekday lunch, so it wasn't as crazy as I'd imagine it being on a weekend night. Also it was a soft opening, so I just kind of assumed service would be bad. They were a little slow, but other than that maybe I just had good service? There really wasn't much they could have done to give me "bad service". I only needed someone to seat me, take my order, bring me my food, and occasionally refill my water. There wasn't even a bill to mess up.
Posted on 5/7/19 at 4:18 pm to remax_joe
Can confirm the service is terrible and the kitchen is very unorganized and confused about the menu. Went the first week and the servers were clearly confused, very spotty service, and ordered a burger that had bacon on it and fried cauliflower that came with a sauce. It took two tries with the server to get the bacon and three to get a sauce. Then extra long to pay my bill
The concept is great and the location is cool, but make sure you pick a spot where you can see your server all the time. Otherwise you’re gonna be looking around waiting a lot
Edit: I was on the rooftop patio. Obviously it takes longer to get food up there. Apparently they don’t have a dumbwaiter, they just have to bring the food up the stairs
But anyone with knowledge of the service industry could get that place going quick. The bad service had nothing to do with the people they hired. It seemed like bad systems and lack of training and thought into the service
The concept is great and the location is cool, but make sure you pick a spot where you can see your server all the time. Otherwise you’re gonna be looking around waiting a lot
Edit: I was on the rooftop patio. Obviously it takes longer to get food up there. Apparently they don’t have a dumbwaiter, they just have to bring the food up the stairs
But anyone with knowledge of the service industry could get that place going quick. The bad service had nothing to do with the people they hired. It seemed like bad systems and lack of training and thought into the service
This post was edited on 5/7/19 at 4:25 pm
Posted on 5/7/19 at 4:29 pm to Upperdecker
wow, sounds like at this rate I should maybe wait a few more months until a new food/beverage operator gets in there and has the place running like an actual restaurant instead of whatever the heck this appears to be right now.
Posted on 5/7/19 at 4:34 pm to remax_joe
quote:
wow, sounds like at this rate I should maybe wait a few more months until a new food/beverage operator gets in there and has the place running like an actual restaurant instead of whatever the heck this appears to be right now.
Just sit at the bar downstairs and your service will be fine. I’ve rarely had bad service from a bartender. Half of being a good server is being available to your customers. If you’re out and in their area, they can reach you if they have a need. The issue with RSS was the servers weren’t out there or available. But the place is cool enough that I’ll still go back soon
Posted on 5/7/19 at 4:47 pm to Upperdecker
Yeah, I don't know how RSS handled it but the one con when it comes to hiring people for these massive places is that they can't really be picky and require experience like other restaurants/bars do. So they have to have really great training to make up for it.
We were like chickens with our head cut off the first few weeks L'Auberge was open.
We were like chickens with our head cut off the first few weeks L'Auberge was open.
Posted on 5/7/19 at 5:01 pm to LouisianaLady
quote:
Yeah, I don't know how RSS handled it but the one con when it comes to hiring people for these massive places is that they can't really be picky and require experience like other restaurants/bars do. So they have to have really great training to make up for it.
Usually an upscale place like that will have some opportunity to hire people from other places. I know the bartender I talked to when I was there was experienced. Server I had knew how to do the job, just not at RSS.
Bartender told me their POS system was screwed up bc they put the bowling stuff into it, and they didn’t have enough POS computers for the staff to use. I was surprised they didn’t make it mobile, considering it’s a 5 floor restaurant/bar. Also the tabs dont transfer between floors. And not having a dumbwaiter was absurd to me
Posted on 5/7/19 at 5:03 pm to remax_joe
Went once. Not impressed.
I'll give it another shot.
I'll give it another shot.
Posted on 5/7/19 at 5:09 pm to Upperdecker
quote:
Also the tabs dont transfer between floors
Damn, and its 5 floors? I wonder if that is something they can fix with the current POS software, or if they'd have to purchase all new stuff. I like the idea of mobile tablets too. Really I'd like to see that more in general.
Posted on 5/7/19 at 5:22 pm to LouisianaLady
Sounds like they bought a low end POS System to me. They’d probably have to get a new system
Mobile checkouts are the way to go for restaurants and bars though. You can almost completely get rid of paper, you don’t have to turn away from the customer to put in their order, you don’t have to write down their order, and you don’t have to take their card from them. Same concept as the Apple Store. Of course that costs money, and most restaurants seem to not want to spend money on something that makes the service a lot better
I swear if I had a second career id do like a bar rescue thing to tell restaurants and bars where they’re going wrong and how to fix it
Mobile checkouts are the way to go for restaurants and bars though. You can almost completely get rid of paper, you don’t have to turn away from the customer to put in their order, you don’t have to write down their order, and you don’t have to take their card from them. Same concept as the Apple Store. Of course that costs money, and most restaurants seem to not want to spend money on something that makes the service a lot better
I swear if I had a second career id do like a bar rescue thing to tell restaurants and bars where they’re going wrong and how to fix it
Posted on 5/8/19 at 9:09 am to Upperdecker
They do have a dumbwaiter, though! It was pointed out on an early visit. Maybe they don't know how to work it?
The service was pretty rough when we went the other day. The hosts were just standing there not interacting with anyone, so I walked up to ask if we could be sat and the host snapped at me that there was a line. Oh you mean that group standing ten feet away that you're not even looking at?
Our server had no idea what the beers were and told me to just walk over and look at the taps. And then the few things we did order didn't come out as described (charcuterie board was missing fruit preserves and mustard and instead came with a bucketload of pickled okra and a few pieces of salami and some weird fruity cheeses. And you could choose to get vegetables and/or pita with your hummus. We chose both, envisioning that it would be raw vegetables you could dip in the hummus. Nope, just shredded carrot scattered on top.
Those things could be chalked up to working out kinks on the menu, though, so my real criticism would be that it just seems to be a bunch of the same thing, served on different types of bread. Someone in my group described it as "if Applebee's had bowling." I hope they shape it up and get that dumbwaiter working soon.
But the bowling was great! Really fun!
The service was pretty rough when we went the other day. The hosts were just standing there not interacting with anyone, so I walked up to ask if we could be sat and the host snapped at me that there was a line. Oh you mean that group standing ten feet away that you're not even looking at?
Our server had no idea what the beers were and told me to just walk over and look at the taps. And then the few things we did order didn't come out as described (charcuterie board was missing fruit preserves and mustard and instead came with a bucketload of pickled okra and a few pieces of salami and some weird fruity cheeses. And you could choose to get vegetables and/or pita with your hummus. We chose both, envisioning that it would be raw vegetables you could dip in the hummus. Nope, just shredded carrot scattered on top.
Those things could be chalked up to working out kinks on the menu, though, so my real criticism would be that it just seems to be a bunch of the same thing, served on different types of bread. Someone in my group described it as "if Applebee's had bowling." I hope they shape it up and get that dumbwaiter working soon.
But the bowling was great! Really fun!
Posted on 5/8/19 at 9:54 am to whosthatbelly
quote:
. We chose both, envisioning that it would be raw vegetables you could dip in the hummus. Nope, just shredded carrot scattered on top
Would be funny just ordering the veggies and you get hummus and shredded carrots to dig in like a caveman
Posted on 5/8/19 at 3:40 pm to whosthatbelly
I guess the staff didn’t know about the dumbwaiter
Posted on 5/19/19 at 10:16 am to Upperdecker
Thought about going here now since they’ve been open for a minute. Looked at the recent Yelp reviews and it seems like things are actually getting worse there.
How can they be running this place so poorly? Who is the owner?
How can they be running this place so poorly? Who is the owner?
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