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Message
re: Credit Card info Stolen from Superior Grill on St. Charles **Warning**
Posted on 3/19/13 at 2:53 pm to Oenophile Brah
Posted on 3/19/13 at 2:53 pm to Oenophile Brah
quote:
Typical Shreveport chop shop.
god you are so predictable
0
Posted on 3/19/13 at 3:11 pm to Wooly
credit card processing company got pwned most likely. probably has zero to do with Superior
Posted on 3/19/13 at 3:24 pm to Wooly
I refuse to eat at Superior due to past experiences. That place sucks.
Posted on 3/19/13 at 4:06 pm to Wooly
I believe I'd skip the manager and go straight to the owner with this regardless of whether it turns out to be a hack job rather than employees.
Posted on 3/19/13 at 4:33 pm to Gris Gris
I want to say someone posted something similar, at the exact same location, about a year or so ago...
Posted on 3/19/13 at 4:44 pm to TFTC
It sounded familiar to me, too.
I had to deal with something similar, but it wasn't tied to a restaurant. Someone booked a room at a resort in Bali using my MasterCard. MC tried to hang me on it saying it had my home address, phone number and email address. I called and was not a very happy person. Phone number was to a blood bank and obviously not on file with them nor was the email address on file or accurate. When I said cancel my card, they took the charge off again and sent it to their fraud dept, telling me I would not have to worry about it again. I've never been to Bali.
I had to deal with something similar, but it wasn't tied to a restaurant. Someone booked a room at a resort in Bali using my MasterCard. MC tried to hang me on it saying it had my home address, phone number and email address. I called and was not a very happy person. Phone number was to a blood bank and obviously not on file with them nor was the email address on file or accurate. When I said cancel my card, they took the charge off again and sent it to their fraud dept, telling me I would not have to worry about it again. I've never been to Bali.
Posted on 3/19/13 at 5:17 pm to Gris Gris
quote:it was a blast, thanks gg..
I've never been to Bali.
Posted on 3/19/13 at 5:45 pm to Rohan2Reed
quote:
It gives the one in Shreveport a bad name.
the one in shreveport's not that good either
Posted on 3/19/13 at 5:56 pm to TigahRag
It was a few of them at the same time. Jones Creek, On the Half Shell and that lady had just opened that Bluebonnet Burbank location and got stuck for like 40 grand. It was the system they used and it ran her out of business. She had to close that one and sell the other and Jones Creek quit taking credit cards for a couple years and almost died on the vine. I remember that.
Posted on 3/19/13 at 7:36 pm to Ole Geauxt
quote:
it was a blast, thanks gg..
Your truck can't go that far, OG.
Posted on 3/19/13 at 8:34 pm to Martini
Yeah .. VISA and MasterCard hit all of those people with the charges since the fraud originated with their POS system and not a processor .. It was a company out of Lafayette that set up the POS at about 10 different restaurants and then handled the card settlements .. The idiots didn't have a password on the system and it got hacked out of Russia, I believe .. Jones Creek refused to pay and got blackballed by the card companies ..
This post was edited on 3/19/13 at 8:36 pm
Posted on 3/19/13 at 8:37 pm to Rohan2Reed
quote:
That Superior is fricking horrible .. in every aspect. Food, service, value, atmosphere .. just awful.
Agree 1000%
I've had some fricking awful experiences there
Posted on 3/19/13 at 8:50 pm to TigahRag
quote:
idiots didn't have a password on the system and it got hacked out of Russia, I believe .. Jones Creek refused to pay and got blackballed by the card companies ..
Posted on 3/19/13 at 9:30 pm to Wooly
Too bad, but the giant cockroaches carried my cc off the table last time I was in that shithole, aoi guess our experiences were almost similar 
Posted on 3/19/13 at 11:31 pm to TigahRag
I think the password was "password". If I recall correctly, all those restaurants bought used POS systems that had temporary passwords on them. I got hit at Roman's on Government Street. Some dickbag used my card number to get a few hundred bucks worth of shite at a Walmart in Lithia Springs, Ga. Thank God my bank caught it and I wasn't responsible for the charges. Although it was a pain in the arse for a week.
Posted on 3/19/13 at 11:33 pm to timbo
That shite caused On the Half Shell to go out of business. Think they had to eat some charges and they had the rights to accept credit cards taken away from them
Posted on 3/20/13 at 12:58 am to timbo
I actually work in POS software, but not for restaurants.
There are a few parties responsible for protecting the PAN (card data). First, the restaurant themselves have to follow physical PCI standards. Part of the problem is the merchant should never take the card from the card holder. This has been recommended by Master Card and VISA to the PCI council, and is expected to be passed soon.
The POS software has to be PA-DSS certified, and securely transmit this data to a "payment provider." Payment providers jobs are just to accept card data for banks and softwares.
It's then received by the bank and is processed. It's either authorized or declined, and the message sent back down the chain to the POS software.
I saw someone mention "batching" in this thread earlier, and that is actually no longer up to "standard."
It's sad really. Working in this industry for a while, its too easy/cheap to steal people's info. The steps that need to be taken to protect yourself inconvinience you and the vendor, and that is why people don't don't do them.
Just keep a close eye on your card and accounts. Let no transaction go un-accounted for, no matter how small the amount. Most thieves actually start by making small charitable donations.
There are a few parties responsible for protecting the PAN (card data). First, the restaurant themselves have to follow physical PCI standards. Part of the problem is the merchant should never take the card from the card holder. This has been recommended by Master Card and VISA to the PCI council, and is expected to be passed soon.
The POS software has to be PA-DSS certified, and securely transmit this data to a "payment provider." Payment providers jobs are just to accept card data for banks and softwares.
It's then received by the bank and is processed. It's either authorized or declined, and the message sent back down the chain to the POS software.
I saw someone mention "batching" in this thread earlier, and that is actually no longer up to "standard."
It's sad really. Working in this industry for a while, its too easy/cheap to steal people's info. The steps that need to be taken to protect yourself inconvinience you and the vendor, and that is why people don't don't do them.
Just keep a close eye on your card and accounts. Let no transaction go un-accounted for, no matter how small the amount. Most thieves actually start by making small charitable donations.
Posted on 3/20/13 at 7:14 am to timbo
yeah .. what happened to all of those guys is that VISA and MasterCard got hit by the banks that had to reimburse all of those monies to the victims .. SInce the intrusion occurred at their POS system, they were unknowingly responsible .. Those that paid them back continued to accept cards, those that didn't got black listed, and no credit card processor could accept them as a customer ... Half Shell and someone else basically eventually went out of business .. Jones Creek was hit for close to $60K! They refused to pay and had to just take cash or checks for a long time .. He put an ATM in his place and would give customers $6 off of their meals if they used the ATM, because that is what it would charge for withdrawal service fee .. People were just going in there with cash and claiming they used the ATM after awhile ...
They now can accept cards as they found a re-seller that would take them .. Problem is that they are paying a mark up on top of the standard 2.19 to 2.69% discount they would normally get hit on VISA and MC swipes since it is a third party ... But they and other businesses similar just found out the hard way that you HAVE to accept credit cards ..
They now can accept cards as they found a re-seller that would take them .. Problem is that they are paying a mark up on top of the standard 2.19 to 2.69% discount they would normally get hit on VISA and MC swipes since it is a third party ... But they and other businesses similar just found out the hard way that you HAVE to accept credit cards ..
Posted on 3/20/13 at 8:00 am to TigahRag
Thats a lot of video games
Posted on 3/20/13 at 10:34 am to fightin tigers
quote:
If there was no chance of you going back then I understand why they don't want to help.
It is funny to me how people focus and obsess on the least important detail in a story like this.
In many places in Europe they run your card at the table which always made me feel a bit more comfortable because I knew who had access to the card and for how long, but that obviously does not secure the software and transfer side of the transaction.
This post was edited on 3/20/13 at 10:39 am
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