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Started By
Message
Gawd-dammit, Dell!
Posted on 3/11/19 at 12:48 pm
Posted on 3/11/19 at 12:48 pm
Got a new Precision 7530 in for one of our users. Part of my SOP before deployment is to check Dell's site for new BIOS and to get the warranty date (for our internal database).
Neither the Service Tag nor the Express Service Code appear in Dell's system. I've been trying to contact Dell about this since ~9:30am.
I've called their Gold Support number (since we've had that level for years). After walking through the automated system it eventually hangs up on me while I am either waiting to go into or am already in the Hold queue.
I've called their Premier Support number. Same thing.
I've tried their online chat. I got into the queue at #13. Thirty minutes later I was number 11 and appeared to no longer be getting updates from the chat service. I foolishly disconnected when I finally got through on the phone, only to be disconnected once they tried transferring me to laptop support.
I've called regular support (twice thus far), they punt me over to laptop support where I wait on Hold until the call is disconnected.
Neither the Service Tag nor the Express Service Code appear in Dell's system. I've been trying to contact Dell about this since ~9:30am.
I've called their Gold Support number (since we've had that level for years). After walking through the automated system it eventually hangs up on me while I am either waiting to go into or am already in the Hold queue.
I've called their Premier Support number. Same thing.
I've tried their online chat. I got into the queue at #13. Thirty minutes later I was number 11 and appeared to no longer be getting updates from the chat service. I foolishly disconnected when I finally got through on the phone, only to be disconnected once they tried transferring me to laptop support.
I've called regular support (twice thus far), they punt me over to laptop support where I wait on Hold until the call is disconnected.
4
Posted on 3/11/19 at 1:35 pm to Bard
Finally got off the phone with a Premier rep. Apparently some of their databases went down sometime last night along with their phone system and it all just came back up around 1pm today.
Posted on 3/11/19 at 2:21 pm to Bard
Sure it did.
Posted on 3/11/19 at 2:54 pm to Bard
We swapped over to Dell about 3 years ago and had this type of scenario happen weekly. Tried working it out for about a year and finally gave up.
Posted on 3/11/19 at 3:15 pm to Bard
Should have got a Mac
Posted on 3/11/19 at 3:36 pm to lsu480
quote:
Should have got a Mac
Gross
Posted on 3/11/19 at 3:41 pm to Hu_Flung_Pu
quote:
Gross
Posted on 3/12/19 at 9:58 pm to LSUmakemewanna
Odd. We have a f ton of dells from servers to desktops and everything in between. Had some slow downs on their site but never anything this extreme. Hope it isn’t a trend!
Posted on 3/14/19 at 5:51 am to Bard
I used to get the Dell base level tower servers as a cheat when I was building my own. It was a stupid good value for the hardware at the time. I was happy with them, although there clamshell housings were not standard - at all.
And, I've had fantastic luck with Dell monitors. The rest of Dell, whether business or consumer facing? Meh.
And, I've had fantastic luck with Dell monitors. The rest of Dell, whether business or consumer facing? Meh.
Posted on 3/15/19 at 10:20 am to Bard
We just moved over to HP because of this. Dont miss dell at all. I got tired of the usb-c docks. Once they did away with the port replicators I was done with them. I have had this situation happen before. The order got cancelled somehow and the service TAG didnt exist with dell. Start with your order #. They can find it from there.
Posted on 3/17/19 at 5:54 am to lsu480
quote:
Should have got a Mac
My company went with MBP’s in 2014. Not a single issue except some dude spilled a large glass of water right on top of the keyboard. Not a single glitch or error from any. We run Window through VMFusion. Not one failure there. I have no idea the quality of today’s MacBook Pro but the 2014 versions are tanks.
Posted on 3/17/19 at 7:09 am to NPComb
semi random, but why does Dell put their speakers on the bottom of their laptops? I was highly considering the XPS 13 (2019 version), but the fact that their speakers are on the bottom is ridiculous
frick you Dell
frick you Dell
Posted on 3/17/19 at 11:48 am to MJackson
quote:
XPS 13
That's what I have but mine is 2017. I had a trojan virus once, called tech support and within 30 minutes I was good to go.
My laptop works flawlessly and every 2 weeks I use dell support to check for new drivers and updates. I love mine but i will get a 15in next time.
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