How to get through to Cox?

Request a technician to come out and check the lines. I work remotely from home so my connection is critical. I had three losses of Service this week and called Xfinity about it, along with only seeing about 20% of the mb/s I pay for. They got a guy out next day (today).

He said he had never seen intrference in the system like this. He found the outside line had about a 2 foot section that an animal had completely stripped the insulation from the coax. Just 2 feet of a bare copper wire. He was amazed I was getting any signal at all.

He replaced it and I'm now seeing the full 900mb/s on my hardwired workstation. I expect it will be stable.

As others said, schedule a tech. Agree that if the issue is in your house you’ll pay the costs…. But before you do that, do this if you haven’t already.

Check/replace ever connection and splitter you can in your house. If you have the ability to access the coax, consider running new coax and minimize/eliminate connectors. Once you do all this, call and have them send a reboot signal (I think it’s what they call it) and recheck speeds. Then schedule the tech.

When I first bought my house I kept finding bad extenders/splitters that were cheap and couldn’t handle the bandwidth. I ran a home run from the outside connector to my modem/router; then ran the necessary splits from a splitter near the modem (since upgraded to separate modem/ router w the necessary # of Ethernet ports). Was a PIA, but now the only issue I have is the squirrels love to chew the lines at the box on the pole. Zeta & Ida appear to have solved that by eliminating a lot of the trees near power lines