re: Has something gone wrong at AT&T - like company wide?

quote:

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My father passed away in April. From then until now I made five copies of his death certificate and sent to them. Spoke on the phone to no less than 15 people just trying to get his phone canceled and the account switched into my mothers name. They had cell, Direct TV and internet. Finally last week we said f’em we canceled all services and moved her to Verizon.

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Speaking from experience with the exact same issue, it is much easier to leave the service in a dead man's name than to try to get those motherfrickers to actually do anything.