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Help with Netflix outage
Posted on 3/17/21 at 6:07 pm
Posted on 3/17/21 at 6:07 pm
I could really use help figuring out what my next move should be.
A couple of weeks ago, Netflix went out across all our streaming devices - 2 Roku tvs, a firestick and an LG tv. I get an error that it can't connect to Netflix servers. However, my phone and laptop (on same WiFi) can connect.
I've followed the error code troubleshooting (hard restarts of tv, router, etc). Nothing.
I called my ISP - they couldn't help, but did send me a new router (mine was quite old). New router didn't help.
Even got a new Firestick. Still didn't work.
Contacted Netflix Help - they were worthless.
Anyone have any ideas? Other than "cancel Netflix?"
A couple of weeks ago, Netflix went out across all our streaming devices - 2 Roku tvs, a firestick and an LG tv. I get an error that it can't connect to Netflix servers. However, my phone and laptop (on same WiFi) can connect.
I've followed the error code troubleshooting (hard restarts of tv, router, etc). Nothing.
I called my ISP - they couldn't help, but did send me a new router (mine was quite old). New router didn't help.
Even got a new Firestick. Still didn't work.
Contacted Netflix Help - they were worthless.
Anyone have any ideas? Other than "cancel Netflix?"
5
Posted on 3/17/21 at 6:17 pm to Miz Piggy
Can you connect to other services, like YouTube, on your streaming devices?
Posted on 3/17/21 at 6:30 pm to TAMU-93
Yep, Disney+, ESPN, AT&T TV all work.
This post was edited on 3/17/21 at 6:38 pm
Posted on 3/17/21 at 6:54 pm to Miz Piggy
From the Netflix app, go to get help then check your network. What are the results of the network tests?
Posted on 3/17/21 at 6:56 pm to TAMU-93
All green check marks.
Posted on 3/17/21 at 7:22 pm to Miz Piggy
Strange. I'd try going to netflix.com > account > sign out of all devices. Then log your streaming devices back on.
Posted on 3/17/21 at 9:02 pm to TAMU-93
Nope. Didn't work. Thanks for trying, though.
Posted on 3/17/21 at 9:34 pm to Miz Piggy
quote:maybe if you did
Anyone have any ideas? Other than "cancel Netflix?"
Netflix would then help you get going again.
Posted on 3/17/21 at 9:43 pm to Miz Piggy
Did you delete the app on all devices then reinstall?
Posted on 3/17/21 at 9:50 pm to ellunchboxo
Several, but not all. Think I need to delete all of them at once?
Posted on 3/17/21 at 9:53 pm to Miz Piggy
I mean the ones that weren’t working
Posted on 3/17/21 at 10:02 pm to Miz Piggy
Are you sharing your account with anyone?
Posted on 3/17/21 at 11:08 pm to ellunchboxo
quote:
the ones that weren’t working
I've tried deleting from one of the rokus and the firestick. I have not deleted from the LG tv or the other Roku tv.
Posted on 3/17/21 at 11:08 pm to Korkstand
quote:
Are you sharing your account with anyone?
Nope. I checked the device usage online and it's all me.
Posted on 3/18/21 at 8:29 am to Miz Piggy
Seems like you’ve tried just about everything.
My guess is it’s an update issue or possibly some password problem.
Maybe try making a new password and logging in again.
My guess is it’s an update issue or possibly some password problem.
Maybe try making a new password and logging in again.
Posted on 3/18/21 at 9:24 am to Miz Piggy
Have you tried taking the firestick over to a friend's or family member's house and trying it there?
It sounds like you can log into Netflix.com, does everything work from there?
It sounds like you can log into Netflix.com, does everything work from there?
Posted on 3/18/21 at 6:28 pm to Miz Piggy
Try logging on to Netflix from your phone on your data.
If that works, it’s your ISP. Turn off your firewall and give it a shot.
If that works, it’s your ISP. Turn off your firewall and give it a shot.
This post was edited on 3/18/21 at 6:30 pm
Posted on 3/18/21 at 7:50 pm to Fat Batman
quote:
Have you tried taking the firestick over to a friend's or family member's house and trying it there?
It sounds like you can log into Netflix.com, does everything work from there?
I'm going to take the firestick over to me mom's at some point.
Everything works on my phone and my laptop/browser.
Posted on 3/18/21 at 7:51 pm to touchdownjeebus
quote:
Try logging on to Netflix from your phone on your data.
It works on my phone on wifi and data.
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