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AA Delayed Bags, Compensation?
Posted on 10/13/19 at 1:36 am
Posted on 10/13/19 at 1:36 am
I was a firm supporter of American until the trip I just returned from. Flying from MSY-Cancun with a stop in Miami. First leg of the flight gets cancelled after the whole plane boards. Luckily we get the last seats on the next flight out and we’re able to make the connection. Gate agent assures me our bag made it on board. Arrive in Cancun and find out our bags are still sitting in NOLA.
Finally get the bags at 10 o’clock the next night.
Fast forward to our return trip, no delays or changes, and get to NOLA to find out our bags are still sitting in Miami. They cleared customs just “weren’t loaded on the plane.”
My question is, is there a way to get in touch with customer service to get a voucher or something for all of this commotion? I will genuinely never use AA again after how terrible this has been unless they do something to make it right.
Finally get the bags at 10 o’clock the next night.
Fast forward to our return trip, no delays or changes, and get to NOLA to find out our bags are still sitting in Miami. They cleared customs just “weren’t loaded on the plane.”
My question is, is there a way to get in touch with customer service to get a voucher or something for all of this commotion? I will genuinely never use AA again after how terrible this has been unless they do something to make it right.
4
Posted on 10/13/19 at 5:53 am to lionward2014
Here is what pops up when you google American Airlines customer service.
https://www.aa.com/i18n/customer-service/support/customer-service-plan.jsp
Though I’d consider myself lucky if this was the worst experience that I’d had with them.
https://www.aa.com/i18n/customer-service/support/customer-service-plan.jsp
Though I’d consider myself lucky if this was the worst experience that I’d had with them.
Posted on 10/13/19 at 7:13 am to lionward2014
Good luck, AA customer service is abysmal. I've been at Gold or Platinum for 6 years and they still treat me like crap. I'm no million miler but I would like to think I should have some kind of appreciation from them. Wrong.
I had a terrible experience a few months back that culminated in them delaying my golf clubs a day late for the third straight time I checked clubs. (I actually started using Ship Sticks until they lost my clubs for a week). I sent them a nice email not making any demands but voicing my frustration. A few days later they responded with some generic email that said nothing.
I'm sure all three of the major domestic carriers suck for the most part. I'm just stuck with AA as they make the most sense with the destinations I fly.
I had a terrible experience a few months back that culminated in them delaying my golf clubs a day late for the third straight time I checked clubs. (I actually started using Ship Sticks until they lost my clubs for a week). I sent them a nice email not making any demands but voicing my frustration. A few days later they responded with some generic email that said nothing.
I'm sure all three of the major domestic carriers suck for the most part. I'm just stuck with AA as they make the most sense with the destinations I fly.
Posted on 10/13/19 at 9:06 am to lionward2014
Type a short, to the point letter to them. Your post would be a little longer than what you should send. Avoid inflammatory language like in your post and stress how disappointing the experience was. Don’t ask for anything; tell them that you’re writing because you were disappointed and want to help them improve. Go to AA’s website and find out their CEO’s name and the names of execs down to the level of a regional VP or something like that. Address the letter to the CEO and CC the other execs. Don’t use email. You might send out 4-5 letters so it’s not a lot of effort but this has been the best way of getting a response that I have used. I did this to Hilton once and got $500 in gift certificates.
Posted on 10/13/19 at 9:41 am to BobABooey
Then start flying SWA as much as you can.
Posted on 10/14/19 at 4:14 pm to lionward2014
They gave us $1k per ticketed passenger when they forgot to load our bags for a ski trip one year. Didn’t include sales tax and it took over a month or more to get the check.
Posted on 10/14/19 at 9:12 pm to Jp1LSU
They sent a customer satisfaction survey today, and I expressed my displeasure. I would be satisfied with a couple hundred dollar voucher. A long weekend somewhere with free flights would make me a happy customer.
Posted on 10/14/19 at 10:25 pm to lionward2014
I forgot my laptop on the plane the other week (definitely my fault) but as soon as I realized it ~15 min from deboarding I spoke to a person outside security and they said that no one has turned it in and they can’t go look for it on the plane because they wouldn’t really know if it was mine... filed a claim and called (never got a call back). That thing is long gone at this point.
TLDR: AA sucks and they just don’t really seem to care. They have a monopoly at their hubs, as do the other carriers at their hubs.
TLDR: AA sucks and they just don’t really seem to care. They have a monopoly at their hubs, as do the other carriers at their hubs.
This post was edited on 10/14/19 at 10:27 pm
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