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Started By
Message
Att fiber gurus - question
Posted on 2/24/19 at 12:43 pm
Posted on 2/24/19 at 12:43 pm
So I've had ATT for for a while now, and it's been great. Well all of a sudden yesterday it goes out, and I'm getting a red alarm light on the ONT box which means it's not getting anything from the fiber feed to the house. There was no event that happened between it working and not working to think that this is being caused by a damaged fiber cable.
My question:
With the ATT fiber distribution box being located in my front yard (and unlocked), could I just move my fiber cable in the ATT box to a different spare fiber plug to see if that works? I really dont feel like waiting for a tech to come out (4 day wait), and there are like 6 spare fiber slots in the box. Does ATT have to activate each individual slot in those boxes, or is it just a big fiber "splitter"? Or is this all a really bad idea that will probably result in a ton of expensive fees from ATT?
This"box" I'm referring to is on the right in pic below
My question:
With the ATT fiber distribution box being located in my front yard (and unlocked), could I just move my fiber cable in the ATT box to a different spare fiber plug to see if that works? I really dont feel like waiting for a tech to come out (4 day wait), and there are like 6 spare fiber slots in the box. Does ATT have to activate each individual slot in those boxes, or is it just a big fiber "splitter"? Or is this all a really bad idea that will probably result in a ton of expensive fees from ATT?
This"box" I'm referring to is on the right in pic below
Posted on 2/24/19 at 12:47 pm to CP3
Don’t. You could be liable for damages if you screw up their fiber network feeding multiple homes.
Posted on 2/24/19 at 12:52 pm to CP3
Go ahead. What harm could you cause. Make sure you unplug all of them and plug them back in to reset. You also have to bend the line at 90 degrees. When you hear the distinct crack sound, that means the fiber is activated. Kind of like those little kids glow bracelets. Good luck. Let us know is you have any other questions.
TLDR: don’t touch them
TLDR: don’t touch them
This post was edited on 2/24/19 at 12:53 pm
Posted on 2/24/19 at 1:14 pm to CP3
Those pedestals have by far the worst fiber connections we use. The newer ones use screw in opti-tap connectors that are much more durable and protected. The connectors in the terminal like the one in your picture are sometimes low on space if the terminal has a lot of connections. Some of them serve up to 16 customers in neighborhoods where our engineers decided to not use their brains when designing the build out. Unfortunately the fiber can easily be damaged by a tech installing a new line if he is not careful.
What I would try is unplugging the ethernet cord from the modem and then power cycling the ont. Give it a few minutes but if you still see a red alarm light a tech will have to come out.
What I would try is unplugging the ethernet cord from the modem and then power cycling the ont. Give it a few minutes but if you still see a red alarm light a tech will have to come out.
Posted on 2/24/19 at 4:11 pm to CP3
Mine all the sudden went out today.
Posted on 2/24/19 at 4:44 pm to CP3
you sure there is fiber in there?
Posted on 2/24/19 at 9:11 pm to CP3
Don't work for ATT but another ISP. I work on circuits for business customers although typically not fiber.
I would not screw with it at all. ISPs typically have very specific circuits that run from a CO of some kind to the demarc.
I would not screw with it at all. ISPs typically have very specific circuits that run from a CO of some kind to the demarc.
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