Horrible Uber service

At what point do you complain to a point where the driver likely gets fired? What if the know where you live, that you are obviously on vacation (took you to and airport with luggage), and they looked slightly shady (not in a murder you sense, but in a steal you TV sense)?

Our driver yesterday showed up and parked around the corner. Took off as we are walking down the street to them. Called them and they stopped. It was still dark and I see someone sleeping in the passenger seat. Turns out its our driver on the app. Someone else is driving. Can't fit luggage because there is a spare tire in the back. They take out the spare to fit it. As we take off, I realize they leave it in the middle of the street (had someone pick it up). We are already running late due to finding car and luggage. Stops for gas. Woman driving has no idea how to get to the airport, so the actual driver has to wake up and show her.

Worst cab ride ever. Would they know who complained, especially with such specific complaints? This person appeared ghetto to the point I'd not want them knowing where I lived while not there.