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Started By
Message
re: United CEO Doubles down in passenger situation - screw the doctor -
Posted on 4/10/17 at 11:51 pm to Texas Weazel
Posted on 4/10/17 at 11:51 pm to Texas Weazel
quote:bingo
In this case, I don't believe they overbooked though. They just needed to get 4 United workers to Louisville ASAP and decided to bump off 4 passengers in order to get those workers to Louisville on time.
quote:understanding and patience is a 2 way street though and the CEO is demonstrating that he does not understand the other side of the equation. Most people understand I would think but an image of that guy bleeding from the mouth and being dragged like a corpse trumps that.
get why they did it,
This post was edited on 4/10/17 at 11:55 pm
0
Posted on 4/10/17 at 11:52 pm to Texas Weazel
quote:
There definitely is a lot of morons out there, but this isn't one of those cases. United could have offered more incentive?s to get passengers to volunteer, but didn't. This is on them.
I'm talking about the reactions and complete misinformation about IDBs I've read today.
UA stopping at $800 in this situation was inexplicable.
Posted on 4/10/17 at 11:57 pm to Golfer
quote:
Lol they fly to some 200+ destinatations. Yeah, let's just put an extra crew in each of these at all times. Just in case the nearly rare event of an IDB occurs and we don't have crew available.
Add it to the cost of doing business. It isn't unimaginable to hire and base a few crews in each city you fly to. Having employees on stand-by or on-call in different cities is very common in other industries. The trucking, parcel, and bus industries do this.
Posted on 4/11/17 at 12:02 am to Texas Weazel
My quick math says what you're proposing would be an additional $200 million a year in salaries for idled employees. Not counting benefits, lodging, and cost to hire and train the new employees needed due to crew rest requirements by DOT since they'd be on the clock.
Posted on 4/11/17 at 12:03 am to Texas Weazel
Let's just say for the sake of argument that the policy and application are 100% reasonable
Does it matter?
Let's say that every person who flies or has flown understand the logistics and challenges (and look the airlines live in logistics hell) do those consumers care?
No they assume the stewardess or gate agent was a passive aggressive bitch and all they can see is that dude getting a tune up and being dragged off
Does it matter?
Let's say that every person who flies or has flown understand the logistics and challenges (and look the airlines live in logistics hell) do those consumers care?
No they assume the stewardess or gate agent was a passive aggressive bitch and all they can see is that dude getting a tune up and being dragged off
This post was edited on 4/11/17 at 12:04 am
Posted on 4/11/17 at 12:03 am to Texas Weazel
quote:
They should have plenty of workers on stand-by in airports they fly to.
There isn't crew in every city they fly. You know how many that would require? Typically crew is based is specific cities, usually hubs and high traffic areas.
If essential crew isn't available, planes don't fly.
Posted on 4/11/17 at 12:16 am to Golfer
quote:
My quick math says what you're proposing would be an additional $200 million a year in salaries for idled employees. Not counting benefits, lodging, and cost to hire and train the new employees needed due to crew rest requirements by DOT since they'd be on the clock.
If you're on-call and don't get called up, you're only on the clock for a couple of hours (at least that's how it usually works in other industries). You're not on the clock the entire time.
And your cost estimate could be even higher due to the Labor Unions being very unreasonable when negotiating labor contracts for an industry that is all about timing.
As a customer, I'd be more than willing to pay the extra fair/prices if it meant less of these situations. Can you imagine an airline that had better customer service, more on time flights, less cancellations, and no more lost luggage??? Like I said, add it to the costs of doing business.
Posted on 4/11/17 at 5:35 am to Eurocat
I heard he had a bloody face.
This will go down bad for the people who escorted him off the plane and the airline. It looks bad and United stupid for not sweeping this under the rug. The way the officers dragged him as a former officer I can see battery charges and lawsuits coming their way and United's way.
Just very poor and the officers do need to be fired and charged with battery. If you take someone off they should have had one carry the feet strapped and one the upper body to prevent injury. At the point they. retained him the guy was in their care and they did a piss poor job and should be fired!
This will go down bad for the people who escorted him off the plane and the airline. It looks bad and United stupid for not sweeping this under the rug. The way the officers dragged him as a former officer I can see battery charges and lawsuits coming their way and United's way.
Just very poor and the officers do need to be fired and charged with battery. If you take someone off they should have had one carry the feet strapped and one the upper body to prevent injury. At the point they. retained him the guy was in their care and they did a piss poor job and should be fired!
This post was edited on 4/11/17 at 5:43 am
Posted on 4/11/17 at 5:57 am to tylercsbn9
quote:
I assumed they would just bump that last x amount of people that bought tickets to get them down rather than just a random draw.
Most likely the last few paid the most they are safe, it is the discount fares that get bumped most often.
Posted on 4/11/17 at 6:19 am to Golfer
quote:Riiiight!
Lol they fly to some 200+ destinatations. Yeah, let's just put an extra crew in each of these at all times.
They fly to some 200+ destinations, yet the ONLY way to get a crew to Louisville was via a single totally booked flight from O'Hare. And the only way to do that was to randomly yank passengers from the plane instead of offering acceptable compensation?
Do you have any idea as to how ridiculous you sound?
We talked about financial PR costs yesterday with assumption the story was going away. If this morning is indicative, UAL had better hope a hot war breaks out on the Korean peninsula. Because after the CEO's double down email was released last night, this is not going away anytime soon. Morning Joe basically ran lede with the story this morning.
Posted on 4/11/17 at 6:29 am to Cooter Davenport
quote:
DisplacedBuckeye
quote:
admitted that what you do on here is argue the opposite of the general consensus on any issue.
I'm shocked.
Posted on 4/11/17 at 6:30 am to Mo Jeaux
You should be, because that never happened.
Posted on 4/11/17 at 6:35 am to PsychTiger
quote:
Sounds Mexican, Trump should deport him.
If he is here illegally, he should be deported.
I am guessing you disagree?
Posted on 4/11/17 at 6:38 am to the808bass
quote:
And they'll pay him at least 5 figures (and maybe six) just to make this go away.
I would be shocked if they did. More likely to get a couple of free tickets, and maybe the original $800 that was offered. And an apology. If he gets more than that I will be surprised.
Posted on 4/11/17 at 6:40 am to Eurocat
It's all Ralph Nadar's fault for not arguing a better case...
Posted on 4/11/17 at 6:41 am to DisplacedBuckeye
Just saw the video late last night. That Doc seemed pretty spastic and unstable (at least by the time passengers were filming), but I don't see how United could have handled this worse from a business/PR perspective. There must have been some college kid or other leisure traveller willing to give up a seat. Or they could have sweetened the deal. Hell Delta gave me a $1100 to take a bump from a flight from Sea-Tac to Atlanta years ago. And I was just flying from home to my parents for the holidays. They couldn't try to accommodate a clearly highly-strung physician.
Sad!
Sad!
This post was edited on 4/11/17 at 6:47 am
Posted on 4/11/17 at 6:44 am to DelU249
quote:
He's playing into the negative image people have before and after they see the video
He's acting just like United employees ALWAYS act, which is "it's us vs. the customers". They have a hateful, adversarial attitude about everything from the bottom person to the CEO. This even is just the ultimate symbol of the way they've acted for years.
Posted on 4/11/17 at 6:44 am to Navytiger74
They should have just said the doctor was really flying to a gay wedding and that they refused to support it because Jesus. Then we could all be on the side of the business again.
Posted on 4/11/17 at 6:48 am to Navytiger74
quote:
Just saw the video Kate last night. That Doc seemed pretty spastic and unstable (at least by the time passengers were filming), but I don't see how United could have handled this worse from a business/PR perspective. There must have been some college kid or other leisure traveller willing to give up a seat. Or they could have sweetened the deal. Hell Delta gave me a $1100 to take a bump from a flight from Sea-Tac to Atlanta years ago. And I was just flying from home to my parents for the holidays. They couldn't try to accommodate a clearly highly-strung physician.
Precisely.
The guy IS a spastic. You don't have to want to be friends with the guy or think he was totally right.
But if you are a reasonable, logical person, you do look at it and think "man, you know dragging a bloody body off of a plane because you wanted to oust a guy from a non-overbooked flight in order to put your own employee in his seat to save some money is a very, very bad look and they probably should have kept going up on the voucher offer instead of stopping at $800."
This post was edited on 4/11/17 at 6:49 am
Posted on 4/11/17 at 6:49 am to Golfer
quote:
Regardless of your opinions on IDB situations, he did refuse to comply. And that's an absolute no-no on an airplane
Yup
United can't let every toddler that throws a fit get its way.
This post was edited on 4/11/17 at 6:50 am
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