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Started By
Message
Would you feel like you took advantage of someone in this situation?
Posted on 2/3/17 at 5:37 pm
Posted on 2/3/17 at 5:37 pm
Our building has a service where you go on in the morning and they have a selection of restaurants and it gives you a delivery time.
So I order food, a 9.99 lunch special and it comes 20 minutes later than the designated drop off time and my order is not correct. One of my sides is missing and the other is incorrect. As per the confirmation email I call the restaurant to let them know my order wasn't what I expected. Which I didn't do to get something out of l, I just wanted to make then aware it was wrong. The manager offered to bring me my missing side, which I assured him wasn't necessary. He then offers to bring me a gift card, again I tell him not necessary. He then insists on mailing me a gift card. So hes mailing me a gift card for $25. I later get ab email from the delivery service they're crediting me 20% because it was so later.
I feel bad for essentially getting a $25 gift card on a $10 meal. I was thinking about just going and leaving a tip for the amount of the gift card. WWTOTD?
So I order food, a 9.99 lunch special and it comes 20 minutes later than the designated drop off time and my order is not correct. One of my sides is missing and the other is incorrect. As per the confirmation email I call the restaurant to let them know my order wasn't what I expected. Which I didn't do to get something out of l, I just wanted to make then aware it was wrong. The manager offered to bring me my missing side, which I assured him wasn't necessary. He then offers to bring me a gift card, again I tell him not necessary. He then insists on mailing me a gift card. So hes mailing me a gift card for $25. I later get ab email from the delivery service they're crediting me 20% because it was so later.
I feel bad for essentially getting a $25 gift card on a $10 meal. I was thinking about just going and leaving a tip for the amount of the gift card. WWTOTD?
Posted on 2/3/17 at 5:39 pm to southernelite
What did you call for if you didn't want the missing side?
Posted on 2/3/17 at 5:39 pm to southernelite
I would accept it and leave a normal tip
Posted on 2/3/17 at 5:44 pm to mattz1122
quote:
What did you call for if you didn't want the missing side?
To inform them that something in their process may be a problem. I've done this with no intention of fixing my current issue with a service provider.
Posted on 2/3/17 at 5:45 pm to mattz1122
Because I wanted to let them know they fricked up my order. Not to be a dick, but just so they do better next time.
Posted on 2/3/17 at 5:50 pm to southernelite
I'm assuming you order from them often and this was a rare mistake. Just don't use the card.
This post was edited on 2/3/17 at 5:51 pm
Posted on 2/3/17 at 5:51 pm to southernelite
They tried to fix the problem and treated you like a valued customer...Act like one and be loyal to them. Give them at least another chance or two.
Posted on 2/3/17 at 5:58 pm to LCA131
I am not giving up on them. I'll definitely still order.
Posted on 2/3/17 at 6:00 pm to southernelite
I wouldn't feel bad. If you do just let the card go unused problem solved.
Posted on 2/3/17 at 6:02 pm to southernelite
Seems like a small thing to worry about. Not like he's taking out a second mortgage to make this right. If it gets you ordering again, he will come out way ahead in the long run.
Posted on 2/3/17 at 6:06 pm to southernelite
So you're getting almost 3 free meals out of it. That's really good on their part. I'd tip near 100% on my gift card orders to let them know I appreciate it, plus it helps someone out and could make some kids day.
Posted on 2/3/17 at 6:06 pm to southernelite
Fine, then nothing to see here. Either use the card or let someone less fortunate use it.
Posted on 2/3/17 at 6:38 pm to TigerNlc
Leave the gift card as an extra tip next time. If the person ordering gets a cash order, they use the gift card to pay. I used to do this when I waited. Profit. And you don't feel bad.
I don't think what you meant was bad, but I think managers are so used to people being upset they'd rather give a gift card to shut you up then deal with the chance of you being a pita.
I don't think what you meant was bad, but I think managers are so used to people being upset they'd rather give a gift card to shut you up then deal with the chance of you being a pita.
Posted on 2/3/17 at 6:46 pm to southernelite
quote:What's the point of calling then?
I call the restaurant to let them know my order wasn't what I expected. Which I didn't do to get something out of l, I just wanted to make then aware it was wrong. The manager offered to bring me my missing side, which I assured him wasn't necessary.
Them offering you something is typical service recovery, just accept it and move on.
This post was edited on 2/3/17 at 6:48 pm
Posted on 2/3/17 at 6:52 pm to southernelite
quote:
Our building has a service where you go on in the morning and they have a selection of restaurants and it gives you a delivery time.
So I order food, a 9.99 lunch special and it comes 20 minutes later than the designated drop off time and my order is not correct. One of my sides is missing and the other is incorrect. As per the confirmation email I call the restaurant to let them know my order wasn't what I expected. Which I didn't do to get something out of l, I just wanted to make then aware it was wrong. The manager offered to bring me my missing side, which I assured him wasn't necessary. He then offers to bring me a gift card, again I tell him not necessary. He then insists on mailing me a gift card. So hes mailing me a gift card for $25. I later get ab email from the delivery service they're crediting me 20% because it was so later.
I feel bad for essentially getting a $25 gift card on a $10 meal. I was thinking about just going and leaving a tip for the amount of the gift card. WWTOTD?
So when they messed up you informed them they messed up. But when they offered to make the mess up right, you refused to let them do so.
You're woman aren't you?
This post was edited on 2/3/17 at 6:53 pm
Posted on 2/3/17 at 9:15 pm to baldona
quote:
Leave the gift card as an extra tip next time. If the person ordering gets a cash order, they use the gift card to pay. I used to do this when I waited. Profit. And you don't feel bad.
Not really profit for the location if waiter getting it as a tip (unless you mean cash is taken as overage by location & not pocketed by waiter). I can see extra tip if you think an hourly plus tips waiter did way more than necessary or got in trouble & shouldn't have because of situation causing you to get gift card. I have seen employees get fired for what you seem to be describing for not following polices in place to stop embezzlement and cash tips above set % not being reported (cash tips not usually checked but in cases like this its done reviewing gift card usage) Obviously worse if gift card or cards gotten fraudulently somehow by employee directly or through helping a friend work the system, but these cases cause what you described to be reviewed as well as gift cards given away to be tracked. I guess controls can vary by company and location as well as being handled differently if you meant location taking gain versus waiter taking it as tip (but usually process for that as well And not just waiting for cash sale).
Otherwise if you think gift card was not needed buy mostly food especially high margin stuff (if known) with just normal tip and let location make back some of the gift card $ that will end up hitting their bottom line.
Posted on 2/3/17 at 9:21 pm to southernelite
Good Lord this isn't rocket science.
You got a free gift card because they fricked up.
/Thread
You got a free gift card because they fricked up.
/Thread
Posted on 2/3/17 at 9:43 pm to southernelite
I respect that you didn't trash the business by calling out the name of it because of the error. Delivery meals are so error prone that it scares me. I have lowered my expectations in situations like this. It makes it easier on my. Just my 2 cents.
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