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Houston 911 operator accused of hanging up on 1000s of calls
Posted on 10/13/16 at 10:03 pm
Posted on 10/13/16 at 10:03 pm
quote:
A Houston 911 operator accused of hanging up on thousands of emergency calls is charged with two counts of interference with an emergency telephone call. Harris County court records show 43-year-old Crenshanda Williams of Houston was charged Oct. 5 and freed on $2,000 bond. She faces a court appearance next week.
quote:
KPRC-TV (https://bit.ly/2e5dV3o ) reported Williams was involved in thousands of "short calls," lasting 20 seconds or less, between October 2015 and March. Joe Laud, the Houston Emergency Center administration manager, said Thursday she was placed on indefinite suspension and fired Aug. 4.
quote:
In one incident, Williams hung up on a caller reporting a robbery in progress at a convenience store. The man called back and spoke to a different operator, but by the time police arrived, the store manager was fatally shot.
A security guard called 911 on March 13 to report two motorists driving recklessly at high speed on a Houston freeway. Police said Williams was the 911 operator and cut short the call before the caller could provide his name.
According to a recording of the call, Williams hung up then said: "Ain't nobody got time for this. For real."
quote:
Police said when Williams was questioned in June 2016, she told them she often hangs up on calls because she didn't want to talk with anyone at that time.
One caller, Buster Pendley, said Williams hung up on him March 1 when his wife collapsed and lost consciousness. Pendley said he tried to perform CPR on his wife with one hand while calling 911 with the other.
"The 911 operator answered the phone, and she said, 'This is Crenshanda, may I help you?'" Pendley recalled. He told her his wife had passed out and needed an ambulance, the operator said OK then hung up.
LINK
This post was edited on 10/13/16 at 10:06 pm
Posted on 10/13/16 at 10:06 pm to LakeViewLSU
Ghetto trash bitch. Theres a special place in hell for her.
Posted on 10/13/16 at 10:08 pm to LakeViewLSU
quote:
"Ain't nobody got time for this.
Posted on 10/13/16 at 10:09 pm to LakeViewLSU
frick this piece of human garbage.
Posted on 10/13/16 at 10:09 pm to LakeViewLSU
quote:
Hung up because she didn't want to talk to anyone
Lol her entire job is to talk to these people. And it's absurd that she only has 2 counts, she should have a count for each call she hung up on. Teach these fricks a lesson
Posted on 10/13/16 at 10:10 pm to LakeViewLSU
Botch should be charged with manslaughter. I am willing to bet that over 90% of those callers were white.
Posted on 10/13/16 at 10:10 pm to LakeViewLSU
If you hate your job that much work somewhere else
Posted on 10/13/16 at 10:11 pm to LakeViewLSU
Being incompetent and belligerent at a place like the DMV is bad enough, but when lives are at stake? Every managerial person should be disciplined as well.
Posted on 10/13/16 at 10:12 pm to LakeViewLSU
Probably hung up because she heard the story before.
LINK
LINK
This post was edited on 10/13/16 at 10:15 pm
Posted on 10/13/16 at 10:13 pm to LakeViewLSU
She should be charged in the case where the manager was fatally shot after she hung up on the call.
Criminal negligence. Put her arse behind bars.
Criminal negligence. Put her arse behind bars.
This post was edited on 10/13/16 at 10:13 pm
Posted on 10/13/16 at 10:13 pm to LakeViewLSU
quote:
Crenshanda
quote:
faces a court appearance
Checks out.
Posted on 10/13/16 at 10:16 pm to Black n Gold
quote:
am willing to bet that over 90% of those callers were white.
Why, because she's black? Come on, stay off the internet and stop letting it manipulate you into thinking everything is about race.
Posted on 10/13/16 at 10:17 pm to Scooba
Or she didn't speak German.
Posted on 10/13/16 at 10:17 pm to TheArrogantCorndog
911 just takes in anyone? What are they paying an hour to the operators?..seems like they would also need therapy after some of those calls.
Eta
And how can 1000s of emergency calls go that long without being reported? Especially when those calls are recorded?
Eta
And how can 1000s of emergency calls go that long without being reported? Especially when those calls are recorded?
This post was edited on 10/13/16 at 10:26 pm
Posted on 10/13/16 at 10:23 pm to LakeViewLSU
What's the screening process for getting a 911 operator job? It has to be at least somewhat selective, right? These people are dealing with people in distress and contacting emergency personnel. Based on the story and image, I'm not really seeing how Crenshanda got through the vetting process. She seems like a dead ringer to be working checkout at the Dollar General and most probably sucking at that.
Posted on 10/13/16 at 10:49 pm to LakeViewLSU
Get up a get get get down
Posted on 10/13/16 at 11:04 pm to ChewyDante
In New Orleans the people taking the medically related calls are usually former EMT. They do a great job (I know I know it's New Orleans...truth though)
Houston is bigger though....no clue how she got a job regardless. At this point just have a call center in India do it...would do a better job
Houston is bigger though....no clue how she got a job regardless. At this point just have a call center in India do it...would do a better job
This post was edited on 10/13/16 at 11:06 pm
Posted on 10/14/16 at 12:42 am to ChewyDante
quote:
What's the screening process for getting a 911 operator job?
I'm more interested in quality control. How did it get to 1000's of hang ups before she was suspended?
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