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re: Southwest cancellation

Posted on 7/21/16 at 11:00 am to
Posted by jerryc436
Franklin
Member since Jan 2014
521 posts
Posted on 7/21/16 at 11:00 am to
I used Chase Sapphire. I am not sure how I would make a claim. Also I booked tickets for my wife and daughter. Today we were not booked on the same flight and I am in San Diego waiting to fly to San Antonio and the NOLA. My wife and daughter were booked on flight to Dallas to San Antonio and then NOLA. Just found out their flight is cancelled and still waiting to hear what their net flight will be. This is screwed up and I need advice on how to handle.
Posted by Golfer
Member since Nov 2005
75052 posts
Posted on 7/21/16 at 11:21 am to
quote:

This is screwed up and I need advice on how to handle.


Avoid flying an airline that doesn't have an interline agreement.

Sorry. Had to.



Get home, then when things calm down from the debacle, call Southwest's Corporate Customer Care line. Explain to them precisely what occurred and each inconvenience that took place.
Posted by CuseTiger
On the road
Member since Jul 2013
8242 posts
Posted on 7/21/16 at 11:53 am to
I would help more but the doors are about to close on my dca-ord flight. Simple advice is to keep checking southwest.com for individual flights (don't look for oak-msy). Try oak-dal, hou, atl, tpa, fll, mdw, bna. Basically anywhere that southwest flies to out of nola nonstop. Sometimes they dont post available connections online if they are over 4 hours so you have to search by individual segments

Eta: availability will be constantly changing after an event like this so check often
This post was edited on 7/21/16 at 11:55 am
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