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Message
How to get Charter to repair internet service
Posted on 7/15/14 at 9:11 pm
Posted on 7/15/14 at 9:11 pm
Charter internet has been out sporadically for two weeks now and when working the speeds are pathetic. Tonight it is completely down for three hours now. I understand home internet is a best effort service. But in dealing with Charter for many years I have learned that if it is broken.........simply wait until they fix it. Trying to call tech support is absolutely like banging your head against the wall. It NEVER gets fixed until they decide to fix it.
So my question is..........does anyone have an idea on how I can resolve this systemic problem? Choosing another provider is not at option since there are none where I live.
Am actually hot spotting my phone right now and if my 10GB plan would last my household for 30 days I may drop Charter all together. Anyone know a good way I can gauge the bandwidth I currently use with Charter over a 30 day period.
I swear the way that Charter treats customers borderlines on criminal.
So my question is..........does anyone have an idea on how I can resolve this systemic problem? Choosing another provider is not at option since there are none where I live.
Am actually hot spotting my phone right now and if my 10GB plan would last my household for 30 days I may drop Charter all together. Anyone know a good way I can gauge the bandwidth I currently use with Charter over a 30 day period.
I swear the way that Charter treats customers borderlines on criminal.
This post was edited on 7/15/14 at 9:14 pm
3
Posted on 7/15/14 at 9:36 pm to Daygo85
Charter customer service is awful.
I would keep calling and get a tech out there
I would keep calling and get a tech out there
Posted on 7/15/14 at 9:37 pm to Daygo85
They sound shittier than most cable companies. Have you checked on the availability of U-Verse where you live? I can't imagine surviving on 10GB a month on my own, let alone with someone else sharing it. I use more than that in a day sometimes.
BitMeter will monitor bandwidth on any PC on which it's installed.
BitMeter will monitor bandwidth on any PC on which it's installed.
This post was edited on 7/15/14 at 9:41 pm
Posted on 7/15/14 at 9:43 pm to ILikeLSUToo
10GB a day??? U run a file server open to the net?
Posted on 7/15/14 at 9:45 pm to HailToTheChiz
Getting a tech out is pointless. They are just low paid wire maintenance guys with no way to escalate actual issues.
And that is after you jump through all kinds of useless troubleshooting with phone support for hours.
And that is after you jump through all kinds of useless troubleshooting with phone support for hours.
This post was edited on 7/15/14 at 10:02 pm
Posted on 7/15/14 at 10:09 pm to Daygo85
quote:
Getting a tech out is pointless. They are just low paid wire maintenance guys with no way to escalate actual issues.
Not necessarily true. My cable modem was resetting constantly. They sent a tech out and he spent two hours troubleshooting and redoing some wiring. When it was still doing it, he called his boss and they spent about 20 minutes discussing the issue and testing things. They finally made an adjustment or two on their end and I never had the issue again.
This post was edited on 7/15/14 at 10:10 pm
Posted on 7/15/14 at 10:22 pm to SG_Geaux
I think are kinda proving my point. The tech came out and spent hours needlessly troubleshooting your wiring when that was not the problem.
Now imagine the problem existed for a WHOLE neighboorhood. **mind blown**
Now imagine the problem existed for a WHOLE neighboorhood. **mind blown**
Posted on 7/15/14 at 11:04 pm to Daygo85
quote:
10GB a day??? U run a file server open to the net?
Nope, but there might be a couple of days where all I do is surf the web and watch videos, and then I decide to torrent 2 1080p movies and redownload an old game on my steam library. There goes 20GB.
This has been my household's monthly internet usage in the past year:
Luckily, Cox doesn't charge for overages. They just send gentle warnings and suggest upgrading to a higher tier. I respond by finding an entire TV series to download.
Posted on 7/15/14 at 11:06 pm to Daygo85
quote:
I think are kinda proving my point. The tech came out and spent hours needlessly troubleshooting your wiring when that was not the problem.
I dunno. Its troubleshooting. You start with the most common and work your way down.
Posted on 7/16/14 at 6:42 am to SG_Geaux
quote:
I dunno. Its troubleshooting. You start with the most common and work your way down.
Right. The problem isn't always easily identifiable.
Posted on 7/16/14 at 8:17 am to Hat Tricks
I know everyone has different experience but Charter has been good for me. They have helped me out every time I have called. If they are having a problem with the whole neighborhood then I would just make sure they know about it but that doesn't sound like a quick fix.
Posted on 7/16/14 at 8:55 am to Mr Gardoki
quote:
I know everyone has different experience but Charter has been good for me. They have helped me out every time I have called. If they are having a problem with the whole neighborhood then I would just make sure they know about it but that doesn't sound like a quick fix.
I wish my I could say the same.
Posted on 7/16/14 at 11:26 am to Daygo85
I have had fairly good results with Charter service calls in my area. If you have your phone service with Charter and are having internet issues the best thing I have found is to call and tell them your phone service is not working right..tell them that means you can't call 911 in an emergency. I have told them I have small children at home with the wife and I work at night(this is the point where I start pouring on the concerned husband/father). I have always had someone come out the next day and when they get there while they are checking the "phone problem" they end up finding the real problem (my slow internet)
Posted on 7/16/14 at 5:51 pm to Daygo85
File a complaint with the BBB and FTC and charter will be blowing your phone up trying to fix the problem.
This post was edited on 7/16/14 at 5:52 pm
Posted on 7/17/14 at 12:27 pm to Modern
After at least two weeks of slow speeds and outages the service seems to just as fast as ever.
Until the next outage.
Until the next outage.
Posted on 7/17/14 at 7:58 pm to HailToTheChiz
quote:This is true. They love to blame issues on your hardware... or anything that can neither be proved or dis-proved. Pretty much the same as the others, I guess. It's been running like a scalded dog for a while now. No complaints here (knock on wood).
Charter customer service is awful.
This what I get for $29/month:
7/17/2014, 7:53:45 PM
Download Speed: 31.73 Mbps (3.97 MB/sec transfer rate)
Upload Speed: 4.28 Mbps (0.53 MB/sec transfer rate)
Latency: 8 ms
Jitter: 1 ms
Posted on 8/24/14 at 8:16 am to tigerpawl
And the next outage has happened. All day yesterday....no internet service. I start investigating and find that I cannot ping there DNS server. Change to 4.2.2.2 and it works fine.
Now u think I can call there tech support and get anyone to undertand this? I think not. Just waited it out and this morning it is working again.
Now u think I can call there tech support and get anyone to undertand this? I think not. Just waited it out and this morning it is working again.
This post was edited on 8/24/14 at 8:17 am
Posted on 8/24/14 at 12:15 pm to Daygo85
I would be requesting credit for the times you are out of service. You don't have a lot of leverage since they are the only game it town but it's worth a try.
Posted on 8/24/14 at 4:36 pm to DoUrden
They have an Internet monopoly in my area
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