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Does AT&T refund the $200 you pay for a micro cell to improve service?
Posted on 6/16/14 at 1:09 pm
Posted on 6/16/14 at 1:09 pm
Had to get a micro cell to improve cell phone service in my new home. Since I got it my signal has gone from 0 and 1 bar to 5 bars. The folks at the AT&T store charged $200 for it. I don't understand why I have to pay for the micro cell myself when they want me to connect it to my internet service to make phone calls from a phone that I already pay for monthly...just because their service sucks. I have been with AT&T for almost 9 years now. Any chance I could call them and get a credit for this thing?
This post was edited on 6/16/14 at 1:10 pm
7
Posted on 6/16/14 at 1:10 pm to hikingfan
quote:
I have to pay for the micro cell myself when they want me to connect it to my internet service to make phone calls from a phone that I already pay for monthly...just because their service sucks.
Probably should have started with this argument and not paid in the first place...
Posted on 6/16/14 at 1:28 pm to hikingfan
Why would you expect them to give it you for free?
Posted on 6/16/14 at 2:44 pm to hikingfan
I got one for free from them. Just bitch and tell them long time customer I spend x dollars every month with you guys, etc. My friend did same. If you've already paid you can work a refund/credit I'm sure.
quote:The customer service dept that handles micro cells is authorized. I did it. PS they do definitely help the signal.
He said they are not authorized to give it for free or for a discount.
This post was edited on 6/16/14 at 2:46 pm
Posted on 6/16/14 at 4:06 pm to hikingfan
Why is it AT&T's fault that the signal doesn't work in your house? Does the service work out side your door? If so, Im glad the microcell helps but its not AT&T's fault. I mean some people build houses out of wood, bricks, concrete, multi-story, bunkers, etc. Those cell phone signals don't penetrate various structures as well as others. We cant expect them to put a tower outside everyone's door.
Just saying.
Just saying.
Posted on 6/16/14 at 7:07 pm to hikingfan
They gave me one for free and I didn't even need it. It's still in the box on my shelf. I need to eBay it.
Posted on 6/16/14 at 11:32 pm to hikingfan
quote:
I got one for free from them. Just bitch and tell them long time customer I spend x dollars every month with you guys, etc. My friend did same. If you've already paid you can work a refund/credit I'm sure. quote: He said they are not authorized to give it for free or for a discount. The customer service dept that handles micro cells is authorized. I did it. PS they do definitely help the signal.
This. I did the same thing: called customer service and complained about the crappy service at my new place. They sent me one free and even next-day-air'ed it to me. I get full bars throughout my place now with no missed or dropped calls. Only thing that sucks is that it takes several minutes to text pictures.
This post was edited on 6/16/14 at 11:34 pm
Posted on 6/17/14 at 7:35 am to hikingfan
I have one of those things collecting dust in my house. I ended up switching to verizon due to bad cell coverage in my area.
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