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Started By
Message
Apple Sued for Not Delivering Texts After Switching to Android
Posted on 5/16/14 at 7:07 pm
Posted on 5/16/14 at 7:07 pm
LINK
quote:
A lawsuit has been filed against Apple over the issue of iPhones failing to deliver text messages to Android phones, according to Bloomberg.
The suit was filed by a former iPhone customer who alleges she changed to a non-Apple device and stopped getting messages, Bloomberg says. The suit, seeking class-action status, was filed in federal court in San Jose, California, Bloomberg says:
Apple’s iMessage retains text messages sent from other users of Apple devices and won’t deliver them to her Samsung Electronics Co. phone running on Google Inc.’s Android operating system, Adrienne Moore said in the complaint filed yesterday in San Jose, California.
People who replace their Apple devices with non-Apple wireless phones and tablets are “penalized and unable to obtain the full benefits of their wireless-service contracts,” according to the complaint.
Texts get "stuck" briefly or permanently inside an iPhone's iMessage system when they're directed at someone who used to have an iPhone but has switched their number to an Android phone.
Here's some background on the iPhone-Android text issue.
Yesterday we noted that an Apple customer-support employee admitted to Lifehacker's Adam Pash that, in fact, "a lot" of users have this problem: If you switch from an iPhone to an Android, iMessage won't deliver texts from iPhone users to your new Android phone.
For years, users have suspected that iPhone behaves weirdly when sending texts to non-Apple users. In a test in BI's office yesterday, a text sent from an iPhone reached our iPhone-using colleagues several seconds before it showed up on Samsung devices. Earlier, The New York Times' David Segal complained that he stopped receiving message from iPhone users altogether after he dumped the Apple device for an Android.
Justin Frazier, a Business Insider reader, tells us he's interested in the fate of the suit because the issue cost him a Samsung Galaxy S5, which was not able to receive texts from Apple users:
I previously had an iPhone 5 and purchased a Galaxy S5 a few days after the release. I was wary of previous complaints about the issue so I made sure to turn off iMessage and log out of all my Apple accounts before making the switch. After switching I talked with a bunch of friends with iPhones who would try and message me. They told me one day it would go through as a text and the next it would send as iMessage, which of course I couldn't receive. Group messages I was a part of were even worse, as some messages would come through to me and others wouldn't. AT&T couldn't help and referred me to Apple. Apple made sure my number was not in their database and told me to update to the latest OS. After informing them it did not solve the problem they did not have any other solutions. I kept my phone for 10 days to see if the extra time would solve the issue, to no avail. I was forced to return the GS5 and revert to my iPhone. I feel this is something the Apple developers could fix in a heartbeat, but are in no rush as it benefits the company.
Posted on 5/16/14 at 7:08 pm to GEAUXmedic
Omg
Is that what's happening?
Is that what's happening?
Posted on 5/16/14 at 7:09 pm to GEAUXmedic
Lol. Turn off iMessages.....problem solved
Posted on 5/16/14 at 7:09 pm to GEAUXmedic
It's about time this happen to Apple.
Posted on 5/16/14 at 7:10 pm to tilco
quote:I knew someone would make this flip statement in this thread. Nevertheless, the solution of just "turning off IMessage" isn't as easy as you are making it out to be.
Lol. Turn off iMessages.....problem solved
This post was edited on 5/16/14 at 7:17 pm
Posted on 5/16/14 at 7:11 pm to JBeam
If they hadn't acknowledged this is true, they wouldn't be getting sued. It had always been suspected, but they never admitted to it until recently.
LINK
LINK
quote:
For years, Apple has said very little about persistent rumors that its iPhone text messaging system in some way discriminates against Android users, either by delivering messages to them late or not delivering them at all.
Now an Apple customer support employee has admitted to Lifehacker's Adam Pash that, in fact, "a lot" of users have this problem: If you switch from an iPhone to an Android, iMessage won't deliver texts from iPhone users to your new Android phone.
There is no fix in sight, Pash says he was told. (At Business Insider, I've had a version of this problem firsthand: My iPhone colleagues get my texts immediately; those on Android seem to get them later, up to a few minutes behind.)
Posted on 5/16/14 at 7:13 pm to tilco
quote:
Turn off iMessages.....problem solved
Man...why didn't all the thousands of other people think if this.
You just solved the issue for all of them
Posted on 5/16/14 at 7:13 pm to tilco
quote:
Lol. Turn off iMessages.....problem solved
Actually, it takes a few days for other peoples imessage to figure it out for whatever reason, but not sue worthy.
Posted on 5/16/14 at 7:13 pm to GEAUXmedic
My phone provider openly admitted to me that Apple does this sh*t to keep people from switching over to Android. I'd love to know the number of people who had angry bosses or spouses because they couldn't return a text message.
Posted on 5/16/14 at 7:16 pm to STBTigerr
quote:Your Apple ID is never actually deleted. You can tell Apple to turn off iMessage. But, as long as people have "+1" saved before your actual number the messages will continue to be sent to the Apple ID.
Actually, it takes a few days for other peoples imessage to figure it out for whatever reason, but not sue worthy.
This post was edited on 5/16/14 at 7:29 pm
Posted on 5/16/14 at 7:16 pm to GEAUXmedic
Those dick pics were urgent.
Posted on 5/16/14 at 7:22 pm to JBeam
(no message)
This post was edited on 8/1/14 at 10:12 pm
Posted on 5/16/14 at 7:22 pm to stout
Baaaaaaaaaaaaaaaahhhhhhhhhhh... Sheep gonna sheep
Posted on 5/16/14 at 7:26 pm to GEAUXmedic
is this a class action suit? I'd like to get in on this.
still enjoying my $1.83 from the EA suit
still enjoying my $1.83 from the EA suit
Posted on 5/16/14 at 7:31 pm to GEAUXmedic
That what Android trash get!
Posted on 5/16/14 at 7:32 pm to JBeam
quote:
It's about time this happen to Apple.
this.
Posted on 5/16/14 at 7:34 pm to GEAUXmedic
It was aggravating as frick last week when this happened to me.
Had to call Apple's self righteous shitty customer service to get it turned off.
Took 48 hours for a turnaround on unsubscribing.
Had to call Apple's self righteous shitty customer service to get it turned off.
Took 48 hours for a turnaround on unsubscribing.
Posted on 5/16/14 at 7:34 pm to GEAUXmedic
It is pretty annoying. Usually I can just hold my finger on the sent iMessage and click "Send as text message" but sometimes it will say it's already delivered and doesn't give the option. 1st world problems.
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