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I think I've found a cheat code for getting through to the Pharmacist on the phone
Posted on 3/26/26 at 12:25 pm
Posted on 3/26/26 at 12:25 pm
CVS and Walgreens' automated phone systems are such arse these days. You can say "Pharmacist" til your face turns blue and you rarely ever get connected. Even when I do at CVS, it now sends me to a damn voicemail.
You want to go directly to the pharmacist? Just say that you are a provider at the beginning after it prompts you, or just whenever. You'll get put right through to their phones.
Apologies if this is common knowledge, but thought I'd pass it along for anyone else that doesn't know.
You want to go directly to the pharmacist? Just say that you are a provider at the beginning after it prompts you, or just whenever. You'll get put right through to their phones.
Apologies if this is common knowledge, but thought I'd pass it along for anyone else that doesn't know.
24
Posted on 3/26/26 at 12:41 pm to SUB
Or do business with a better pharmacy than walgreens or cvs.
Posted on 3/26/26 at 12:42 pm to SUB
haven’t tried it but I heard if you just say a few cuss words all AI are trained to treat that as “anger” and escalate you to a real person
Posted on 3/26/26 at 12:44 pm to SUB
quote:Youre not a prescriber and no, it doesnt. You'll get asked if you want to leave a message and then you'll eventually get connected with a tech.
You want to go directly to the pharmacist? Just say that you are a provider at the beginning after it prompts you, or just whenever.
This post was edited on 3/26/26 at 12:49 pm
Posted on 3/26/26 at 12:46 pm to SUB
I understand why people don't want to rely on a small local pharmacy (although I also understand why they're attractive). But if you've got decent grocery store options - like Publix, etc. - why isn't that a far preferably option to CVS et al?
I call Publix, they answer. They'll call you back, etc. Reliable, easy to navigate issues with. I mentioned this once and got pretty heavily downvoted so I guess I'm missing something.
I call Publix, they answer. They'll call you back, etc. Reliable, easy to navigate issues with. I mentioned this once and got pretty heavily downvoted so I guess I'm missing something.
Posted on 3/26/26 at 12:49 pm to SUB
I say "speak to pharmacy staff". It tries AI a few times then relents and puts you through.
Posted on 3/26/26 at 12:50 pm to kywildcatfanone
quote:
Or do business with a better pharmacy than walgreens or cvs.
I get discounts through my health plan if I use CVS, so I'm not using another pharmacy.
Posted on 3/26/26 at 12:50 pm to SUB
You don't need to speak to me to ask for a refill.
Having said that, I work at a small town independent pharmacy. So if you have legit questions, I'm always happy to answer them. That's literally my job. But it does get frustrating when customers call the doctor line just to ask for stupid stuff.
And yes, CVS and Walgreens automated phone systems (and their stores in general) suck.
Having said that, I work at a small town independent pharmacy. So if you have legit questions, I'm always happy to answer them. That's literally my job. But it does get frustrating when customers call the doctor line just to ask for stupid stuff.
And yes, CVS and Walgreens automated phone systems (and their stores in general) suck.
Posted on 3/26/26 at 12:51 pm to SUB
I’ve known that for three years.
Posted on 3/26/26 at 12:54 pm to HogPharmer
quote:
You don't need to speak to me to ask for a refill.
I know, baw. But sometimes the pharmacy says there's an issue with a prescription and the doc says they've given them all they need, and I need to play middle man. I don't want to but I have no choice. Also, they weren't going to refill my script well after I had run out, had I not called them.
This post was edited on 3/26/26 at 12:55 pm
Posted on 3/26/26 at 12:57 pm to SUB
You are using the McDonalds and Burger King of the pharmacy world and complaining about bad service .
Never have this issue with the independent I use
. Never have this issue with the independent I use
Posted on 3/26/26 at 12:59 pm to Eighteen
quote:Most places pressing zero repeatedly does the same thing
you just say a few cuss words all AI are trained to treat that as “anger” and escalate you to a real person
This post was edited on 3/26/26 at 1:24 pm
Posted on 3/26/26 at 1:01 pm to SUB
Why does anyone need a pharmacist to answer questions the doctor should have addressed, or to read what is printed when the RX is delivered?
Posted on 3/26/26 at 1:08 pm to LemmyLives
quote:
Why does anyone need a pharmacist to answer questions the doctor should have addressed, or to read what is printed when the RX is delivered?
When you have a new Rx and want to call to see if it’s filled yet. Not needing a pharmacist, but somebody from the department.
Posted on 3/26/26 at 1:10 pm to SUB
I’ve never needed to speak to a pharmacist.
Posted on 3/26/26 at 1:13 pm to SUB
CVS and Walgreens both suck. I have good luck with my local grocery store pharmacy.
Posted on 3/26/26 at 1:15 pm to SUB
My wife went to the Walgreens pharmacy by our house for about 2 years but after long waits and bad service she switched to the mom and pop pharmacy that's literally across the road. Much better and they deliver straight to our house
Posted on 3/26/26 at 1:20 pm to kywildcatfanone
quote:. I use HEB. My doc sends over the script. HEB tells me they have the script and when it’s ready. Easy peasy.
Or do business with a better pharmacy than walgreens or cvs.
Posted on 3/26/26 at 1:20 pm to SUB
How often do you need to personally speak to a Pharm.D. by phone that this is a major issue for you?
This post was edited on 3/26/26 at 1:21 pm
Posted on 3/26/26 at 1:21 pm to SUB
I work at an independent pharmacy. I'll never work at the big box retail for many reasons, one of them includes how angry people are by the time they've held 30 minutes and finally get a human on the phone.
At my pharmacy, a human picks up within three rings.
At my pharmacy, a human picks up within three rings.
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