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Message
Delta App
Posted on 6/30/25 at 12:31 pm
Posted on 6/30/25 at 12:31 pm
Going to rant about Delta...heads-up if your using the app to buy tickets
Tracking prices for a group (4 people) on google flights. Price suddenly drops so we get together to buy tickets.
We are all working through the delta app- Fare shows-up on the app for 3 of us but not one of us. We check delta.com (they do not sign into their account at website) for person the lower fare isn't showing up for and magically it is listed there. Everyone continues the process to buy the tickets. The app suddenly will not process the seats at the offered fair for me . Pop-up says lower fairs are no longer available and jacks the price up $400 for a shitter seat section. Mind you we are all working through the pages simultaneously as a group so no one gets screwed by the algorithm and the pop-up only showed up on my app. The app won't let me buy at the lower fare so I go to delta.com (don't sign-in) and find the lower rate and we all successfully buy the tickets at the lower rate with extra hoops to jump through.
This kind of AI bullshite drives me nuts...I'll never buy tickets from that app without looking around again. One less loyal customer but I doubt they really give a crap.
Any one else experience this kind of thing?
5
Posted on 6/30/25 at 12:55 pm to Tiger99999
quote:
This kind of AI bullshite drives me nuts...I'll never buy tickets from that app without looking around again. One less loyal customer but I doubt they really give a crap.
They aren't worried about someone who only flies their airline once every 3-4 years.
Yes, the airline has "fare codes" and a certain amount in each bucket. This is normal dynamic pricing.
Posted on 6/30/25 at 12:59 pm to Tiger99999
quote:
jacks the price up $400 for a shitter seat
No way I would ride all the way on the shitter.
Posted on 6/30/25 at 1:24 pm to Tiger99999
The people who the app gave the lower fares to were not frequent flyers. It was screwing its "priority" members. I'm thinking my company and myself have been paying more for flights when I just booked things on the app...We've been paying for those bs privileges and upgrades.
I also like how the delta.com showed how many of the tickets available for that lower fare..so the app essentially lied when it said the tickets were no longer available
I also like how the delta.com showed how many of the tickets available for that lower fare..so the app essentially lied when it said the tickets were no longer available
Posted on 6/30/25 at 1:53 pm to Tiger99999
I had a similar experience booking flights for Japan through AA. Wasn't ready to buy, came back to book the flights a few weeks later and the price skyrocketed up thousands. Ended up browsing in incognito and booking through a different airline.
Posted on 7/1/25 at 12:05 am to Tiger99999
Just means there wasn't 4 seats in that fare bucket. If you're all searching for one seat it will give you the lowest price for a single seat. You look for 4 together and the price would have been much higher.
Posted on 7/1/25 at 7:53 am to H2O Tiger
There were 8 seats in that fare bucket. It had the number of available seats listed at delta.com.
When we finished, it showed 4 seats left so no one else was buying them at the same time.
When we finished, it showed 4 seats left so no one else was buying them at the same time.
This post was edited on 7/1/25 at 7:55 am
Posted on 7/1/25 at 8:18 am to Tiger99999
This just in; any app or website that sells anything collects data about you, including how many times you've searched for a specific fare combo. This includes if you're in Incognito mode, if you don't close the window between searches, at a minimum. Even then, your device can be fingerprinted by the IP address and other meta data, to track you even if you switch browsers on the device.
Next time, start the search in an incognito window, and to it at Google Flights/ITA Matrix first.
Next time, start the search in an incognito window, and to it at Google Flights/ITA Matrix first.
Posted on 7/1/25 at 8:43 am to LemmyLives
Oh course they do. We took precautions.
Posted on 7/2/25 at 9:53 am to Tiger99999
quote:
There were 8 seats in that fare bucket. It had the number of available seats listed at delta.com.
This is not accurate. There where 8 seats in the cabin you were buying (economy, basic, MCE, first) but that doesn't mean they were the same "fare" bucket.
Here is how it breaks down: LINK
So a "coach" seat could be - B, E, H, K, L, M, N, Q, S, T, U, V, W, X, or Y.
The Delta algorithm constantly compares legacy data, hits, etc. to know where to price the tickets.
One thing that has been happening for me -
I buy a single seat round trip, $600 a ticket.
I buy two single seat round trip tickets (Wife and I) $250 a ticket.
They know I am a business traveler and will pay X for my ticket.
Airlines are smart. They have a very small line to profitability.
Posted on 7/2/25 at 10:10 am to TheDeathValley
quote:
Airlines are smart. They have a very small line to profitability.
At this point, airlines are banks that happen to fly airplanes.
Posted on 7/3/25 at 11:20 pm to TheDeathValley
quote:
They know I am a business traveler and will pay X for my ticket.
That's funny. I always look up my options on Google flights first and can't ever remember a time where the fare advertised on Google flights wasn't also available on delta's site. I do tend to vary the network that I'm buying the tickets on (home, phone, work, etc) but I always login to my delta account before purchasing so they still know who I am
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