re: American Airlines passengers were left 'sobbing' after being held on a hot plane for 6 hrs

I remember in grade school ( mba) in one of the classes we talked about the musician that saw his guitar being thrown around by the crew and broke his guitar...he later complained but the airline denied his claim ...so he wrote a song about it. The class lecture was about the consequences of bad business practices etc and how many views this song got and the negative publicity the airline reeived. Other classmates offered similar stories. I offered up that it doesn't mean a thing to the airlines... Completely and utterly useless thing to do other than than a cathartic exercise ( writing a song). People may switch to Delta.. Until Delta does something stupid. Then switch to United and then back to American... I sat on the runway for 90+ min at O'Hare last week. I'm not driving from Jax to Chicago. The big three know just how sucky each airline is and maintain avg. At this point that they don't skimp on maintenance