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Emails Not Sending to the government

Posted on 1/27/22 at 4:06 pm
Posted by bigbaws
Member since Jan 2022
40 posts
Posted on 1/27/22 at 4:06 pm
Using gmail as our main email server. Doing projects with the government and various divisions. We're starting to have issues sending and receiving emails between us and the Army/Army Corps of Engineers. On our side (Gmail) it's showing all emails were sent and received successfully. They're claiming it's on our end.

Any smart tech baws out there have any tips or know where we should start?

Posted by DoubleDown
New Orleans, Louisiana
Member since Oct 2008
12886 posts
Posted on 1/27/22 at 4:19 pm to
The govt side is probably delaying them or blocking them outright since you don’t have a cac/piv authentication certificate.

Do you have any images or links in your signature or anywhere in the email? Also, definitely don’t send a zip file. Those get auto deleted on our NMCI network.
Posted by Brisketeer
Texas
Member since Aug 2013
1444 posts
Posted on 1/27/22 at 4:32 pm to
They probably have some sort of e-mail filter. If it was on your side, you would get an undeliverable message most likely.
Posted by notbilly
alter
Member since Sep 2015
5073 posts
Posted on 1/27/22 at 7:02 pm to
quote:

On our side (Gmail) it's showing all emails were sent and received successfully.


is this an @gmail.com address or are you using g-suite (google apps or whatever it's called these days)? my g-suite email hits a lot of people's spam filters.
Posted by Bard
Definitely NOT an admin
Member since Oct 2008
51886 posts
Posted on 1/28/22 at 4:08 pm to
I do IT work for the state, one of our agencies is often in contact with the Corps. Their fricking email, their GIS, etc. all has permission/access issues from time to time. We have a network guru who is near Rainman level on transport through physical layers so when they try denying it's on their end we just unleash him on them. In well over a decade I don't think there's been a single issue involving the Corps where the problem was on our end.
This post was edited on 1/28/22 at 4:09 pm
Posted by philabuck
NE Ohio
Member since Sep 2008
10380 posts
Posted on 1/29/22 at 10:16 am to
I feel like I read that the Army switched to Microsoft 365 in the last month..
Posted by lockthevaught
Member since Jan 2013
2367 posts
Posted on 2/4/22 at 12:46 am to
I used to do IT for Federal contractor.

Last year we had to send all emails to Marine Corps with S/MIME encryption. Also had to do this for badging at a few naval bases.
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