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“Stolen device protection” was turned on. My Face ID no longer works. Can anyone help?

Posted on 5/30/24 at 4:43 pm
Posted by pwejr88
Red Stick
Member since Apr 2007
37043 posts
Posted on 5/30/24 at 4:43 pm
So apparently my phone updated overnight and “stolen device protection” was enabled without me turning it on. Now my Face ID no longer works. To reset Face ID, set an alternate Face ID, or turn stolen device protection off, all require Face ID which no longer works. I restarted my phone, made sure the camera was unobstructed, and I’m on the newest iOS.

Can anyone help??
Posted by tiger626
NoLa
Member since Dec 2014
551 posts
Posted on 5/31/24 at 12:25 am to
apple junk
Posted by Upshift Downshift
Red Stick
Member since Feb 2022
381 posts
Posted on 5/31/24 at 6:36 am to
Why on earth would you use Face ID?
Posted by Lonnie Utah
Utah!
Member since Jul 2012
28913 posts
Posted on 5/31/24 at 7:32 am to
quote:

Why on earth would you use Face ID?


Laziness?
Posted by runforrestrun
Baton Rouge
Member since May 2013
948 posts
Posted on 5/31/24 at 9:35 am to
quote:

Why on earth would you use Face ID?


Why on earth WOULDNT you use FaceID?
Posted by Lonnie Utah
Utah!
Member since Jul 2012
28913 posts
Posted on 5/31/24 at 11:44 am to
quote:

Why on earth WOULDNT you use FaceID?


You're injured and your loved ones need to get into your phone?

Posted by Lonnie Utah
Utah!
Member since Jul 2012
28913 posts
Posted on 5/31/24 at 3:15 pm to
Additionally, since apple routinely shares personal data with other companies, congrats on having your biometric data out there for apple to exploit/sell.
Posted by pwejr88
Red Stick
Member since Apr 2007
37043 posts
Posted on 5/31/24 at 8:53 pm to
A lot of douches in here.

Anyway… in case it can help someone else.
Had to back up phone.
Restore in recovery mode to wipe phone of all data.
Open like new phone.
Don’t set passcode or FaceID.
Restore backup.
Problem solved.
Posted by Lonnie Utah
Utah!
Member since Jul 2012
28913 posts
Posted on 6/1/24 at 8:44 am to
quote:

A lot of douches in here.


Not being a douche. I honestly can't figure one legit reason to enable a feature that unlocks my phone my holding it up to my face (or any other biometric data for thatmatter). If you have one, please enlightening me.
Posted by MemphisGuy
Member since Nov 2023
10604 posts
Posted on 6/1/24 at 12:16 pm to
quote:

You're injured and your loved ones need to get into your phone?


You can still use a code if the face id fails
Posted by pwejr88
Red Stick
Member since Apr 2007
37043 posts
Posted on 6/3/24 at 5:41 am to
I have sensitive data in my phone including client’s info.
Someone can hack your passcode much easier than hacking your face.
Posted by Lonnie Utah
Utah!
Member since Jul 2012
28913 posts
Posted on 6/3/24 at 7:16 am to
quote:

Someone can hack your passcode much easier than hacking your face.


While we've all been told about that's a threat, have you every REALLY heard of that happening to anyone? Plus if I lose my phone I have the ability to wipe it remotely.
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