OriginPC **UPDATED**

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I've had 2 OriginPC laptops and one PC (all brand new) give me problems within the past 6 months.

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Stop clicking on porno ads then

Sir, I go directly to the pornography sites. I never click on ads. What kind of person do you take me for? (Plus those get filtered by my DNS sink)

There have been multiple videos out lately about the same thing as you, horror story after horror story when their pc doesn't work on arrival. 10 hours to talk to someone on support, just one person doing builds and answering calls. Total shitshow.

They've pissed off enough bigger people that they prob won't recover. Reputation is dead.

Re-image the SSD's(Assuming they are Solid State) with fresh Windows installation. Remove the factory image. Reinstall all of your drivers.

Just pretend you are building a PC from scratch and make sure all of the parts are seated properly.

What kind of motherboard did they put in the desktop PC?

Thanks for the suggestion. I've been away on vacation so haven't had a chance to do anything. I alerted them of the issue and they want to do a 'troubleshooting' call tomorrow. Hopefully it's as something as simple as a loose card.

The motherboard is a MSI MEG X570 Ace.

Update:

PC trips 15 amp AFCI breaker in my office when the power button is pressed. This is repeatable.

PC trips GFCI on 15 amp normal breaker in kitchen area. This is repeatable.

PC seems to work on 20 amp normal breaker without GFCI. I say 'seems' because I just powered the desktop without monitor, etc.

I removed the graphics card (RTX 3080) and tried to power the system on the original circuit in my office (15 amp AFCI). The breaker immediately trips when I hit the power button.

This is fairly stream-lined system. 5900X CPU, RTX 3080, and a couple of drives. That's it.

OriginPC is sending a replacement power supply. My concern is that there is an electrical short issue. My only other thought was to buy a hefty UPS to see if it keeps the breaker from 'seeing' a possible phantom/false arc. Any other ideas appreciated.

Thanks for the feedback.

I chose a power supply above their minimum recommended configuration to a Corsair RM1000i Series Plus Gold (1000W). I didn't want power to be an issue if I later decided to add something to it plus I do not like running things to their ragged edge. There are no other peripherals as they are all integrated into the motherboard. The graphics card is the only PCI device. Other specs below:

Case : Corsair 500D
Processors: AMD Ryzen 9 5900X 12-Core 3.7GHz (4.8GHz Max Boost)
Motherboard: MSI MEG X570 ACE
Memory: 32GB CORSAIR DOMINATOR PLATINUM - WHITE 3200MHz RGB (2x16GB)
System Cooling: CORSAIR H100i PRO XT RGB
System Fans: CORSAIR SP120 PRO Performance iCUE RGB controlled by iCUE software
Graphics Cards: NVIDIA 10GB GeForce RTX 3080
Operating System: MS Windows 10 Home
Operating System Drive: 250GB Samsung 980 PRO
Hard Drive: 1TB Samsung 970 EVO Plus NVMe M.2
Power Supply: CORSAIR RM1000i SERIES PLUS GOLD
Audio: Integrated High-Definition Audio
Networking: Onboard Network Port

Yeah that's gotta be a PSU issue.

BTW, you can go to pcpartpicker.com, put in your components in a build and it'll give you a power draw that you can use in sizing your PSU.

Did they do any kind of burn-in on the system before shipping it out?

Update: OriginPC sent me a replacement PSU so I just swapped it out. The problem remains. No idea why this happens with this PC and not my other PCs, but at this point I'm looking at doing something with the breaker.