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Lester Earl
Chicago Cubs Fan
Kamaratard
Member since Nov 2003
239935 posts

Internet issues ATT Uverse
Just got new Uverse internet, it's running 2 TVs and my macbook just fine, but the connection keeps dropping my wife's work computer. It was working fine yesterday. She is using a lap top with windows 7, Any obvious troubleshooting i can do?
This post was edited on 3/9 at 10:47 am


SG_Geaux
LSU Fan
Googolplex Posts
Member since Aug 2004
66834 posts

re: Internet issues ATT Uverse
That doesn't necessarily sound like a uverse issue, it sounds like your wife's machine may be dropping the wifi signal.

Have you tried hers both wired and wireless?

What speed do you have on uverse?

How many devises stream simultaneously?


PJinAtl
Auburn Fan
Atlanta
Member since Nov 2007
9634 posts

re: Internet issues ATT Uverse
Are you using the Uverse gateway as the WAP, or do you have our own?

Where is the WAP in relation to the laptop?

Are neighbors also using Uverse?

We have Uverse, and are using the default gateway as our WAP. The unit is in the basement, powers 5 TVs, a desktop, a laptop, 3 phones and 2 tablets. The only place I have any connection issues with WiFi is our bedroom (top floor/opposite end of the house) and sometimes the connection drops.

In this neighborhood your only choices are Uverse or Dish/DirecTV, so there are tons of wireless signals flying around. Every so often I will use WiFi Analyzer to look and see what channels are most crowded and shift my channels around to get our signals out of the overlap as much as possible.


Lester Earl
Chicago Cubs Fan
Kamaratard
Member since Nov 2003
239935 posts

re: Internet issues ATT Uverse
quote:

Are you using the Uverse gateway as the WAP, or do you have our own?




can you put this in layman's terms?

Her desk is right next to the Uverse hardware (modem?? idk)

We are in an apartment at the moment, Uverse is contracted with apartment. We had Uverse back in new orleans and had no problems.

This is what a speed test shows. Again, I dont have any problems with my Macbook or TVs, but her laptop drops the signal

quote:

Download Speed HELP 22.11 Mbps (2763.8 KB/sec transfer rate)

Upload Speed HELP 48.4 Mbps (6050 KB/sec transfer rate)

Latency HELP 15 ms


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Lester Earl
Chicago Cubs Fan
Kamaratard
Member since Nov 2003
239935 posts

re: Internet issues ATT Uverse
quote:

Have you tried hers both wired and wireless?



Not wired, just wireless. Would this help?


quote:

What speed do you have on uverse?



Download Speed HELP 22.11 Mbps (2763.8 KB/sec transfer rate)

Upload Speed HELP 48.4 Mbps (6050 KB/sec transfer rate)

Latency HELP 15 ms


quote:

How many devises stream simultaneously?



If she is working from home, usually no more than the Roku and her laptop but usually not even the TV
This post was edited on 5/31 at 5:15 pm


Lester Earl
Chicago Cubs Fan
Kamaratard
Member since Nov 2003
239935 posts

re: Internet issues ATT Uverse
Bump. Her laptop still dropping connection


LSURep864
LSU Fan
Spartanburg,SC
Member since Nov 2007
7101 posts

re: Internet issues ATT Uverse
What speeds do you pay for with ATT?


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FCP
Delta State Univ. - Fightin' Okra
Member since Sep 2010
2507 posts

re: Internet issues ATT Uverse
quote:

Just got new Uverse internet, it's running 2 TVs and my macbook just fine, but the connection keeps dropping my wife's work computer.
Does she have the ability to hardwire her computer to the modem/gateway? That would be a quick way to determine if it's the wifi, the computer, or something else.

Also, if you can tell me the type of modem we installed (likely a BGW210 but maybe a 5268, 589, or 599), I can give you a few more troubleshooting tips based on the gateway model.


Lester Earl
Chicago Cubs Fan
Kamaratard
Member since Nov 2003
239935 posts

re: Internet issues ATT Uverse
It’s a BGW210

I’ll have to check the hardwire. I think it prob does have that capability. Is it as easy as just plugging it in?

It’s weird cause her laptop connects to her work WiFi with no problem
This post was edited on 6/13 at 9:17 pm


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