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PurpleandGold Motown
Alabama Fan
Birmingham, Alabama
Member since Oct 2007
21238 posts

I Think I'm Done with Newegg
TL/DR: Ordered a GPU with 3-day shipping. Will arrive in a week. Newegg won't refund the shipping upcharge.

Been a customer for years, but their shipping and customer service have been in steady decline for a while now.

The latest episode just seals it for me.

Tuesday I ordered a new GPU at 5am with expedited same day processing and 3-Day Business Delivery via UPS.

Keep in mind, they are located in California, so this was closer to 3am for them than 5am.

Product didn't arrive at carrier for two days. My shipping time was adjusted this morning from Thurs-Fri to Mon-Tues.

I'm not going to fly off the handle over a few days, but I'm also not going to pay for 3-day shipping and same day processing if I don't get it.

All I wanted was my $20 or so back and a ,"Sorry we screwed up." Their response, "3-day shipping doesn't include weekends." My response was, "If it left your warehouse on time the weekend wouldn't have been in play." Their response,"Sorry, is there anything else we can help you with?"

As a counterpoint, the monitor I ordered from Amazon this morning will arrive a day before the Newegg order I placed 3-4 days ago.

Love their prices, deals and inventory, but I'm done.



MadtownTiger
LSU Fan
Texas
Member since Sep 2010
3841 posts

re: I Think I'm Done with Newegg
Ya I feel ya on that. First computer built half NE and half Amazon...computer I just built was 100% amazon. Prime and same price....bought.


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50
Boudreaux35
BR
Member since Sep 2007
17793 posts

re: I Think I'm Done with Newegg
3 years ago, I ordered parts for my son's gaming PC build he had picked out for Xmas. All parts were ordered by Dec with 3 day shipping. Everything arrived in varying time except the case by Dec 20. I called to check and it was confirmed to be enroute and would arrive by Dec 23. After about 6-8 more calls, it arrived around Jan 20.(Over 6 frickin' weeks!) Their response was "Sorry for the delay in shipping". I got no reimbursement for any of the shipping upcharges.


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50
Hu_Flung_Pu
USA Fan
Central, LA
Member since Jan 2013
19551 posts

re: I Think I'm Done with Newegg
I use shoprunner on that site. Think it's free with Amex. Cant remember though but I got it for free.


gobuxgo5
Ohio State Fan
Member since Nov 2012
8336 posts

re: I Think I'm Done with Newegg
I haven't used newegg since 2008. What products do they sell have that gives them a competitive advantage?
This post was edited on 5/8 at 11:28 pm


WavinWilly
Chicago Cubs Fan
Wavin Away in Sharlo
Member since Oct 2010
8461 posts

re: I Think I'm Done with Newegg
I believe they were purchased by China not too long ago, so loss of quality not surprising.

ETA:
LINK
This post was edited on 5/9 at 12:44 am


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91
TD SponsorTD Fan
USA
Member since 2001
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tLSU
LSU Fan
Member since Oct 2007
7372 posts

re: I Think I'm Done with Newegg
They have a pricing advantage on some things, I assume based on volume. I am building right now and some of their x570 mobos are about 25% less than Amazon.

Still not using them because I've had the same awful shipping issues in the past year.
This post was edited on 5/10 at 9:58 am


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20
Boss
Member since Dec 2007
788 posts

re: I Think I'm Done with Newegg
I love that I have a microcenter near me. They will price match and I get to see the parts in person. Built this for my 12 year old son 3 months ago.
Image: https://i.imgur.com/VeeltJB.jpg


Image: https://i.imgur.com/RcPpQgk.jpg


arcalades
LSU Fan
USA
Member since Feb 2014
13554 posts

re: I Think I'm Done with Newegg
until Ebay and Amazon suck, I'm not trying anyone else


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Inadvertent Whistle
Arkansas Fan
Member since Nov 2015
1529 posts

re: I Think I'm Done with Newegg
I use microcenter as well. We used to have a Fry's too but they closed down. The people there were never as helpful as the Microcenter folks.


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tigerpawl
LSU Fan
Can't get there from here.
Member since Dec 2003
16448 posts

re: I Think I'm Done with Newegg
quote:

Been a customer for years, but their shipping and customer service have been in steady decline for a while now.

I had one memorable episode with Newegg C/S. The smugness was at a high level. Now I only use them as a last resort.


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viv1d
LSU Fan
Member since Aug 2017
179 posts

re: I Think I'm Done with Newegg
Damn, you didn’t stop using Newegg when they started charging sales tax?


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Bullfrog
LSU Fan
but I left before halftime.
Member since Jul 2010
46457 posts

re: I Think I'm Done with Newegg
CCP Flu has slowed most shipping down from lower workforce numbers. Get over it. It will pass.


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