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Started By
Message
Two Thumbs up For Vortex Customer Service
Posted on 12/5/19 at 10:04 pm
Posted on 12/5/19 at 10:04 pm
I own 2 Vortex riflescopes and one pair of Vortex Diamondback 12X50 binoculars. Although I’ve never heard anything but good about their customer service, I’ve never used it, until now. Each lens cap is attached to the barrel of binocular by a small rubber tether. A few weeks ago one of the tethers for one of the lens caps became detached. I sent Vortex an email asking for a quote to buy a replacement cap. I admitted the binoculars were 3-4 years old. Instead of quoting me a price, today I received a box from them that had 2 lens caps, a decal, a lens cloth, a drawstring bag and a cap….all for free! Nowdays it’s rare to find that kind of customer service. Count me a satisfied customer. I’ll be glad to consider a Vortex product whenever I buy optics.
7
Posted on 12/5/19 at 10:27 pm to TigerOnThe Hill
I’ve had the exact same experience. They have a customer for life as far as I’m concerned.
Posted on 12/5/19 at 10:39 pm to TigerOnThe Hill
Cool. I am curious to know where the scopes are made, what country. Thx to anyone that can tell me.
Posted on 12/5/19 at 10:43 pm to White Bear
quote:
A closer look reveals that Vortex scopes are manufactured in the following locations: Razor HD scopes are manufactured in Japan. Vipers are made in Philippines. Diamondbacks are made in Philippines made as well. Crossfire scopes are produced in China.
Posted on 12/5/19 at 10:45 pm to Judge Smails
Thanks. I looked at their website this afternoon to no avail. 
Posted on 12/6/19 at 6:42 am to TigerOnThe Hill
Vortex is what Leupold used to be. Good value and good customer service.
Posted on 12/6/19 at 7:08 am to 257WBY
quote:
Vortex is what Leupold used to be
Are you saying Leupold CS isn't any good anymore?
Posted on 12/6/19 at 7:18 am to TigerOnThe Hill
I bought a used HD Razor and went with it because of the warranty.
Have since bought a couple more items.
Have since bought a couple more items.
Posted on 12/6/19 at 7:32 am to bbvdd
I own a pair of DB binos. However, while it's awesome that their CS is apparently really good, it gives me pause to think at the volume of claims I've seen and read about. Do they have quality issues, or are people just beating the shite out of their stuff knowing they'll get it fixed for free?
Posted on 12/6/19 at 7:39 am to beHop
quote:
I own a pair of DB binos. However, while it's awesome that their CS is apparently really good, it gives me pause to think at the volume of claims I've seen and read about. Do they have quality issues, or are people just beating the shite out of their stuff knowing they'll get it fixed for free?
I’ve never seen so many post about a companies customer service for defective product as vortex. I don’t want the hassle to have to deal with customer service so I just don’t buy their product.
Posted on 12/6/19 at 8:03 am to Rize
I'm kind of the same way. I bought the binos because they were a steal through BassPro last year. I'm not brand loyal, but every riflescope I have now is a Leupold. No issues yet.
I rarely see where people have had quality issues with Leupold. Coincidentally, I don't ever hear* about their CS, whether it be positive or negative experiences. TIFWIW.
I rarely see where people have had quality issues with Leupold. Coincidentally, I don't ever hear* about their CS, whether it be positive or negative experiences. TIFWIW.
This post was edited on 12/6/19 at 8:52 am
Posted on 12/6/19 at 8:05 am to beHop
quote:
beHop
I have always used Leupold scopes. Time for a change. Going with Vortex
Posted on 12/6/19 at 8:08 am to TigerOnThe Hill
Yep. They are setting the bar in the CS area.
Posted on 12/6/19 at 8:09 am to biggsc
quote:
Time for a change.
Just curious, why? Just wanting to try something different?
Posted on 12/6/19 at 8:12 am to beHop
quote:
Just curious, why? Just wanting to try something different?
Yes and I need lasik eye surgery.
Have you done that before? Tree branches looking like deer
Posted on 12/6/19 at 8:17 am to biggsc
quote:
Yes and I need lasik eye surgery.
Have you done that before? Tree branches looking like deer
Good luck with it. I'm fortunate enough to have 20/20 but I'm partially colorblind, so bloodtracking can be a challenge. Despite good vision, I think everyone has mistaken a branch or two for a big one
Posted on 12/6/19 at 8:19 am to beHop
quote:
Good luck with it. I'm fortunate enough to have 20/20 but I'm partially colorblind, so bloodtracking can be a challenge. Despite good vision, I think everyone has mistaken a branch or two for a big one
Appreciate it
Posted on 12/6/19 at 8:24 am to TigerOnThe Hill
I have several Vortex products and no issues with any of them. But good to know if I ever do, I'll be taken care of.
Posted on 12/6/19 at 8:30 am to TigerOnThe Hill
I borrowed a buddy’s binos and misplaces a lens cap. Called and they sent two and a hat for free. 
Posted on 12/6/19 at 8:34 am to beHop
quote:
Leupold. Coincidentally, I don't ever here about their CS, whether it be positive or negative
My old man sent back a 20 year old VX-2 a while back. The glass on it was pretty much shot, you couldnt see shite at dawn and dusk. Showed back up in a few months like brand new.
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