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Your take on businesses that provide free coffee in the lobby/waiting room

Posted on 12/5/15 at 2:44 pm
Posted by Jim Rockford
Member since May 2011
98200 posts
Posted on 12/5/15 at 2:44 pm
IYAM it encourages loafing by the customers. Conduct your transaction crisply, and go find a starbucks.

Posted by Nado Jenkins83
Land of the Free
Member since Nov 2012
59678 posts
Posted on 12/5/15 at 2:45 pm to
Boooooo

Terrorist because free coffee is american. You know it won't be good but get some anyway. That's how I feel
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
73681 posts
Posted on 12/5/15 at 2:46 pm to
Have been to Home Depot strictly for the free coffee
Posted by kingbob
Sorrento, LA
Member since Nov 2010
67116 posts
Posted on 12/5/15 at 2:51 pm to
quote:

IYAM it encourages loafing by the customers. Conduct your transaction crisply, and go find a starbucks.


I consider it a nice gesture by businesses who know that people will have to wait. It's a perk like offering free wifi. It helps customers to feel more valued when they have to wait for service.
Posted by Navytiger74
Member since Oct 2009
50458 posts
Posted on 12/5/15 at 2:53 pm to
My first BMW dealership in Tacoma, Washington had a whole setup. Coffee, water, soda, snacks, etc. The one I go to Alexandria, Va is much more stingy, though it's a more affluent area. Damned recession ruined everything.
Posted by Darth_Vader
A galaxy far, far away
Member since Dec 2011
64613 posts
Posted on 12/5/15 at 2:55 pm to
quote:

IYAM it encourages loafing by the customers. Conduct your transaction crisply, and go find a starbucks.



It's little things like that, that customers appreceate. I hope you're not a business consultant.
Posted by Darth_Vader
A galaxy far, far away
Member since Dec 2011
64613 posts
Posted on 12/5/15 at 2:56 pm to
quote:


I consider it a nice gesture by businesses who know that people will have to wait. It's a perk like offering free wifi. It helps customers to feel more valued when they have to wait for service.



Bingo
Posted by Robin Masters
Birmingham
Member since Jul 2010
29825 posts
Posted on 12/5/15 at 2:56 pm to
Aint nothing free in life hoss.
Posted by TigerstuckinMS
Member since Nov 2005
33687 posts
Posted on 12/5/15 at 3:00 pm to
quote:

wait for service


frick that. Waiting in line is what I pay the help to do.
Posted by Dr RC
The Money Pit
Member since Aug 2011
58084 posts
Posted on 12/5/15 at 3:03 pm to
quote:

My first BMW dealership in Tacoma, Washington had a whole setup. Coffee, water, soda, snacks, etc. The one I go to Alexandria, Va is much more stingy, though it's a more affluent area. Damned recession ruined everything.




must be that specific dealer is cheap b/c all the ones in DFW never stopped w/the coffee, sodas, waters, and snacks.
Posted by LucasP
Member since Apr 2012
21618 posts
Posted on 12/5/15 at 3:04 pm to
It's blatant socialism and it needs to be outlawed.
Posted by SomethingLikeA
Member since Jul 2013
1113 posts
Posted on 12/5/15 at 3:05 pm to
As someone who has been in banking for years, people, it's free coffee with creamer, sugar, and 2 or 3 sugar substitute options.

Don't get angry when the coffee pot isn't fresh brewed at 4pm near closing or that branch doesn't have flavored liquid creamer or bigger to go cups. It's a a bank, not a GD starbucks.
Posted by UKWildcatsFAN
Bowling Green
Member since Sep 2011
5690 posts
Posted on 12/5/15 at 3:05 pm to
I enjoy doing bu'ness with people that serve me food and drink.
Posted by tigersfirst
Baton Rouge
Member since Apr 2013
1064 posts
Posted on 12/5/15 at 3:06 pm to
quote:


It's little things like that, that customers appreceate. I hope you're not a business consultant.



I hope you are not a spelling teacher.
Posted by Rico Tubbs
Baton Rouge
Member since May 2013
465 posts
Posted on 12/5/15 at 3:06 pm to
quote:

My first BMW dealership in Tacoma, Washington had a whole setup.


Brian Harris Audi has the best coffee set-up/free snack stand I've ever seen at a business...

Since we're talking about cars you know.


I kid I kid...
Posted by The Bruce
Member since Dec 2013
951 posts
Posted on 12/5/15 at 3:07 pm to
The dealership I would take my truck in for service would have coffee and Shipley's donuts all the time. I appreciated it.
Posted by Peazey
Metry
Member since Apr 2012
25418 posts
Posted on 12/5/15 at 3:08 pm to
It promotes a friendly and accommodating atmosphere. Providing basic refreshments is simply a friendly, decent, and human thing to do. Treating your customers impersonally and without dignity is not equivalent to professionalism.
This post was edited on 12/5/15 at 3:09 pm
Posted by Navytiger74
Member since Oct 2009
50458 posts
Posted on 12/5/15 at 3:23 pm to
quote:

must be that specific dealer is cheap b/c all the ones in DFW never stopped w/the coffee, sodas, waters, and snacks.
The one in Alexandria just has a more limited supply of soda and juices and doesn't have food. Still has water and coffee as well.
Posted by VetteGuy
Member since Feb 2008
28199 posts
Posted on 12/5/15 at 3:25 pm to
You're on a downward spiral, Jim.

What's going on?

Tell us so we can help.
Posted by yellowfin
Coastal Bar
Member since May 2006
97651 posts
Posted on 12/5/15 at 3:29 pm to
Much rather then offer a whiskey drink
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