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Why doesn’t the information I enter using the keypad transfer over to the customer rep?
Posted on 3/9/18 at 11:17 am
Posted on 3/9/18 at 11:17 am
Punch in all your information into the automated system and then you have to verbally repeat it to Punjab before he can help you. Do companies not have the technology? Cheapskates?
5
Posted on 3/9/18 at 11:20 am to weagle99
AT&T will make you repeat it 4-5 times before they add any value toward resolving your issue. There are times when it almost feels like a prank call intentionally trying to get someone riled up.
Posted on 3/9/18 at 11:20 am to weagle99
That information goes straight to a hacker in Lithuania, bypassing the call center entirely.
Posted on 3/9/18 at 11:22 am to weagle99
The same reason every company requires you to type in a bunch of shite that's already on your resume
Posted on 3/9/18 at 11:23 am to Jim Rockford
quote:
That information goes straight to a hacker in Lithuania, bypassing the call center entirely
Exactly this. It's like the credit card skimmer on a gas pump.
Posted on 3/9/18 at 11:24 am to weagle99
I like to ask them this and they really don't ever have a good answer for it.
Posted on 3/9/18 at 11:24 am to TheHarahanian
frick a damn answering service. Pay a damn american english speaking nice helpful person whatever the frick it costs to take my damn call.
Posted on 3/9/18 at 1:51 pm to weagle99
I just got off the phone with ATT Uverse to cancel service. I was passed off to about three different human beings after talking with the computer for a few minutes. Very frustrating!
Posted on 3/9/18 at 2:38 pm to blueridgeTiger
I once tried to close a bank account over the phone with capital 1, everytime I told the operator what I wanted to do, they literally hung up on me. 
, happened no less than 3 times.
I ended up going in person to the bank to get it resolved.
, happened no less than 3 times. I ended up going in person to the bank to get it resolved.
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