re: So I ordered BWW for lunch & they gave me frozen wings bought from Walmart

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So I ordered BWW for lunch & they gave me frozen wings bought from Walmart by putt23 For sure send the picture to corp and complain. You should get taken care of pretty well especially if your pissed during your conversation. The Manager never should have told his employees to let people know this because they should not have done it. They are violating a franchise agreement by serving unapproved product in the store. He could have called the owner, corp, or other area stores to get the correct product. Someone screwed up on ordering or prep and was trying to cover their arse. He couldn't see the forest through the trees and caused more problems instead of fixing the situation. Him being honest pissed you off worse than you would have been if they were just out, and he wouldn't of hurt the brand. I oversee 8 restaurants, and if your managers aren't taught correctly things can snowball quickly. I'm sure you won't be the only complaint they get.

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Really?


So your philosophy is to just lie to the customers?


You must be one of those corporate shills who cares more about lower cost-more profit and replaces real cheese with a 90-10 oil to dairy blend because it cuts food costs.


I despise "managers" like you and always tell my customers what's going on in my kitchen.

You people want a tip: avoid corporate restaurants. They use low quality ingredients, and always look for lower, and most stuff is pre-made in a factory and shipped for re-heat by under-paid, over-worked "cooks" who can barely turn on a stove.

And god forbid they have to do real prep.

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I'm not a corp shill. I'm a franchisee who knows what I will get blasted about from the customer and corp.

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Oh...I'm sorry.


Are you an owner or manager?

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He owns a McDowell's. See, they're McDonald's... he's McDowell's. They got the Golden Arches, he has the Golden Arcs. They got the Big Mac, he got the Big Mick. They both got two all-beef patties, special sauce, lettuce, cheese, pickles and onions, but their buns have sesame seeds. His buns have no seeds.

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Daughter dating the face of Soul-glo?

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Oh...I'm sorry. Are you an owner or manager?

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I'm a Director of Operations for the owner of our franchise. So, I actually fight with corporate more often than not.

We get an unannounced inspection every 30-45 days by them and if we were/are caught serving unapproved product or changes in the recipes it would be a severe breach of the franchise agreement.

I think I'd almost rather be caught by them than a customer posting a picture of it on social media

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So, I actually fight with corporate more often than not. Isn't this always the case!

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It really is.



100%

In terms of wing chains, Wing Stop>>>>>BWW

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Well I do not own our franchise myself, so no I'm not THE franchisee, but I work for the owner of our franchise Well shite. I'm the chef at a restaurant, but I work for a restaurant. By your logic, I guess I am an "owner".

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What? I said I run a franchise for an owner. I don't know what's confusing about that.

Franchising is a long-term cooperative relationship between two entities—a franchisor and one or more franchisees—that is based on an agreement in which the franchisor provides a licensed privilege to the franchisee to do business.

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You said you were a franchisee. You are not. You work for a "franchisee". You are just as much a franchisee as the guy washing dishes at one of "your" locations.

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ok chunks you got me

Boneless wings anywhere are nasty.