re: So businesses just want to do away with direct phone call?

quote:

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THIS is more insane to me than offshoring basic telephonic customer service.

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If you call to complain to someone they can blow you off.

If 50k people see yiu complaining, it hurts their image.

They don’t care about helping you, they care about their image. So if they need to throw you a bond to protect their image, they will do so.