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Started By
Message
Prescription sunglasses order-should it take this long?
Posted on 9/13/18 at 9:38 am
Posted on 9/13/18 at 9:38 am
I feel like I'm getting the run around. Considering cancelling the order, but I don't want to be a d*ck since the lenses are specific to my kid....they are not a huge national retailer, but seem to be a local shop that does online sales. Feels to me like they are in over their heads.
1. Placed order on Tuesday 8/14 @ 8:00am
2. Called, left voice mail, and emailed on Friday 8/17 because I hadn't gotten the order status info that the system said I would get when I placed the order.
3. Left a poor review on google around 6:00pm on Monday 8/20 because I had received no info, no follow up, nothing.
4. Get a call and then f/u email about 30 minutes after leaving the review, saying that everything was 'moving along nicely' and that the lenses are in surfacing. Should finish and ship at the end of the week.
5. Follow up again on Tuesday, 9/4 after hearing nothing since 8/20. "lenses have about 2 days to go at the lab and then they'll ship to us. We'll ship out to you on the same day"
6. Today....I want the glasses, but I don't need them and I'm tired of screwing with these folks.
We're a month since order date and I have nothing. Is this reasonable for semi-custom glasses?
1. Placed order on Tuesday 8/14 @ 8:00am
2. Called, left voice mail, and emailed on Friday 8/17 because I hadn't gotten the order status info that the system said I would get when I placed the order.
3. Left a poor review on google around 6:00pm on Monday 8/20 because I had received no info, no follow up, nothing.
4. Get a call and then f/u email about 30 minutes after leaving the review, saying that everything was 'moving along nicely' and that the lenses are in surfacing. Should finish and ship at the end of the week.
5. Follow up again on Tuesday, 9/4 after hearing nothing since 8/20. "lenses have about 2 days to go at the lab and then they'll ship to us. We'll ship out to you on the same day"
6. Today....I want the glasses, but I don't need them and I'm tired of screwing with these folks.
We're a month since order date and I have nothing. Is this reasonable for semi-custom glasses?
6
Posted on 9/13/18 at 9:39 am to AUjim
Over a month? Yeah that’s way too long.
Posted on 9/13/18 at 9:39 am to AUjim
Just get some transitions and call it a day
Posted on 9/13/18 at 9:52 am to AUjim
Did you use vision insurance?
Last time I used my insurance to buy glasses, it took almost two months.
Ordered online with no insurance last time and got them the next week.
Last time I used my insurance to buy glasses, it took almost two months.
Ordered online with no insurance last time and got them the next week.
Posted on 9/13/18 at 9:53 am to AUjim
You should have used warby Parker.
Posted on 9/13/18 at 9:54 am to leftovergumbo
No insurance. Got him a good everyday pair a few months back with that. These are for specifically for sports, but not really something I'd consider highly specialized....just some under armour
Posted on 9/13/18 at 9:55 am to AUjim
Find someone with a standard issue account
Posted on 9/13/18 at 10:13 am to AUjim
Were these Costas or Maui Jim's or some other sunglass only brand? I know for some Mauis with the thin light glass you have to wait about a month, otherwise it takes 3-4 days. If you are going through Costa and you are using insurance to cover, then you are dealing with Essilor and a Costa approved lab ...... if so, a month is the furthest it should go.
Are these mirrored sunglasses? Because that really could be the reason for this length of time although a month is pushing it
Are these mirrored sunglasses? Because that really could be the reason for this length of time although a month is pushing it
Posted on 9/13/18 at 10:58 am to deathvalleyfreak43
quote:
Just get some transitions
Screams "I smoke 2 packs a day while I play penny slots at the truck stop casino"
Posted on 9/13/18 at 11:09 am to AUjim
mine were stolen last week from my truck, ordered a pair of Maui Jim RX and they came in 2 days- st charles vision in Mandeville
Posted on 9/13/18 at 11:10 am to KiwiHead
Thats my thought. They are pretty plain jane. Clear lenses, no premium coatings or anti glare....quite literally as basic as it gets.
I've emailed the guy again. I'm thinking if he can't give me a legit tracking number today, I'm cancelling the order.
I've emailed the guy again. I'm thinking if he can't give me a legit tracking number today, I'm cancelling the order.
Posted on 9/13/18 at 11:12 am to adhd
My prescription Maui's came in about 5 days through St. Charles Vision. I had some prescription Costa's a few years ago ordered online and got them in 8 days.
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