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Started By
Message
re: Maui Jim sunglasses customer service
Posted on 6/22/21 at 8:30 am to Lawyered
Posted on 6/22/21 at 8:30 am to Lawyered
quote:
Had a pair of costas for a few years now and they’re starting to get bad…
My many years old Costa rimless developed cracks where the screws go in the lenses. I opened an account with them, uploaded pics and info, and they replied within a day or two that they would cover it under warranty.
They let me pick a new lens color, as my model was no longer available in my original lens color, sent me a shipping label, and sent me a new pair upon receipt of my broken glasses.
That was about a month ago. Years back, I had some Maui Jims develop the same damage. MJ made me pay for new lenses.
I see people post experiences all over the map with both companies. Might as well ask them.
0
Posted on 6/23/21 at 6:35 pm to bayoumuscle21
Posted on 6/23/21 at 7:34 pm to TheHarahanian
I've had them all over the years. A pair of Smiths I had in the early 90's were my favorite, but I lost them and the style was discontinued.
Had several MJ, the "jaws" ('89?)are still my all favorite. Had the lenses replaced 3 times without hassle, the final time about 10 years ago they fixed them and said I "got lucky because they happened to find an old pair laying around but we're unlikely they would ever be able to fix them in the future."
Now I just go cheap. Tired of losing them.
Shady Rays are awesome for about $40. I even got a prescription pair for about $120.
Can't beat them and they already replaced them free once! Supposed to be LIFETIME WARRANTY!
Had several MJ, the "jaws" ('89?)are still my all favorite. Had the lenses replaced 3 times without hassle, the final time about 10 years ago they fixed them and said I "got lucky because they happened to find an old pair laying around but we're unlikely they would ever be able to fix them in the future."
Now I just go cheap. Tired of losing them.
Shady Rays are awesome for about $40. I even got a prescription pair for about $120.
Can't beat them and they already replaced them free once! Supposed to be LIFETIME WARRANTY!
Posted on 6/23/21 at 8:07 pm to DatDude12
MJ replaced my wife’s broken lenses, no questions asked.
Posted on 6/23/21 at 8:32 pm to DatDude12
If cheap sunglasses are good enough for ZZ Top then they're fricking good enough for me.
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