re: Good News for United Airlines Frequent Flyers

I use to fly the ERJ-145 for one of Uniteds regional carriers. I had constant interaction with United employees primarily in Houston, Newark, and Chicago and they all hated smisek. He pretty much dismantled and outsourced labor for out station ground handlers and customer service and cost thousands of people there jobs or forced them to relocate if they had seniority.

He also pulled the plug on Cleveland which is historically a great continental base and refuses to concede in Dulles or Denver despite the fact they were getting their asses kicked last I checked.

He had a tough job trying to bring two companies together but the fact that he's a bean counter with poor labor relation skills didnt help him. Plus the dude looks very rapey

I fly United all the time...got a United credit card. Have never had a single issue. They've actually bent over backwards a few times to help me out.

American Airlines and Southwest are different stories. I only fly them when they're the only option.

737-900 - plugs at every seat for the commoners.

I guess my one "horror" story was my Thailand honeymoon award booking. They royally fricked up my original itinerary and I sent a bitch fest email to all the execs I could find online that would be over such an issue, including Smisek after 8 or so unproductive hours on the phone.

Luckily enough I had pieced together another itinerary myself. But they still made sure to upgrade some portions for me that didn't have business class available so I'll give them that.

However, I don't fly the itinerary until December so they still have some time to mess up the domestic segments