Even the Pope can't get through to customer service

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About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he put in a call to his bank back home, a close friend, the Rev. Tom McCarthy, told a gathering of Catholics in Naperville, Ill., last week.

The new pope identified himself as Robert Prevost, saying that he wished to change the phone number and address that the bank had on file, Father McCarthy said.

The pope dutifully answered the security questions correctly.

Then, the woman on the line for the bank told him that it wasn’t enough — he would have to come to the branch in person.

“He said, ‘Well, I’m not going to be able to do that,’” Father McCarthy said in a video clip shared on social media, recounting the new pope’s growing frustration as the audience laughed. “I gave you all the security questions.”

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“Would it matter to you if I told you I’m Pope Leo?” he asked, according to Father McCarthy.

She hung up.

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