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Started By
Message
re: Chase Bank just cancelled my accounts because of my discrimination!
Posted on 7/21/23 at 10:12 am to LSUFAITHFUL
Posted on 7/21/23 at 10:12 am to LSUFAITHFUL
I think Chase was writing mortgages all over the country whether there was a branch in the state or not.
0
Posted on 7/21/23 at 10:12 am to TheWalrus
quote:
You do sound like a bigot
I just browsed thru my pocket Constitution. It appears its not against the law
Yet
Posted on 7/21/23 at 10:12 am to DCtiger1
quote:
I know this is a foreign (no pun intended) concept to some of y’all. But the customer isn’t always right and any business has the right to terminate relationships that are no longer desirable.
It’s only ok to terminate or deny business based on religion.
Anything else is off limits
Posted on 7/21/23 at 10:12 am to DCtiger1
quote:And if a company's third party call center rudely demands payment which has been made, they can get fricked.
if you’re going to be disrespectful to my employees. Get fricked
Some of those third party collectors are aggressively rude and do not have the ability to fully investigate a matter and get back to you. They are solely there to collect.
Companies have translators for multiple languages, fluent in specific regional dialects for many customers....why can't I ask for one in English?
Posted on 7/21/23 at 10:16 am to BuckeyeFan87
quote:
It’s only ok to terminate or deny business based on religion.
Anything else is off limits
You're going to need links and law to back that up because I have fired clients in the past. There are many valid reasons to fire a client.
Posted on 7/21/23 at 10:16 am to lsu13lsu
quote:
quote:Chase hasn’t been in Louisiana for 40 years. False
People are missing Penske’s point. OP says he’s been banking with Chase for 40 years. Penske’s saying Chase hasn’t been in LA for 40 years, meaning they got here in early 2000s.
He’s not staying the don’t currently have a presence here.
Posted on 7/21/23 at 10:19 am to BuckeyeFan87
quote:
It’s only ok to terminate or deny business based on religion. Anything else is off limits
100% false
Posted on 7/21/23 at 10:20 am to MasterDigger
You can do whatever you want, and so can the company you’re engaging with.
Posted on 7/21/23 at 10:20 am to VABuckeye
quote:
You're going to need links and law to back that up because I have fired clients in the past. There are many valid reasons to fire a client.
Pretty sure it was a joke.
Posted on 7/21/23 at 10:21 am to DCtiger1
quote:
I’ll be damned if some fricking redneck is going to say some ignorant shite because they need someone that speaks English good.
Speaking of ignorance this comment is showing yours. I was half joking in my previous comment but also serious. My father is a Purple Heart Vietnam vet with hearing issues because his damn ear drum got blown out after riding over a landmine. He has an extremely difficult time making out what people are saying if they aren’t speaking clearly or with a very heavy accent. The little nuances the average person takes for granted because their hearing is good, my dad doesn’t get that luxury. He’s not alone either. There are millions of Americans with hearing disabilities who wish and need to speak to someone who speaks “English good” as you say because they literally can’t understand a fricking word Sam in the damn Philippines or George in fricking India are saying. The worst is that most are reading a damn script and don’t respond to what you say if you go off script. If they do, it’s only to redirect you back to the script they are reading
Posted on 7/21/23 at 10:21 am to DCtiger1
quote:Absolutely. It's also fair to say if there is a breakdown in communication due in part to the customer service representative it is fair for the customer to ask to speak someone they can understand. It's all well and good to have your employees backs, but if their job is to communicate with customers and they are not effectively doing that. Then that falls on you as the manager. It's not the customer's fault that the call center was outsourced or that the call center hired employees who were difficult to understand. I'm sure the OP left some details out, but could see how having your wife out of town with credit card issues and being told it's because of non-payment when you have made the payment and being talked to like you are an idiot, let's be honest most of the customer reps at these call centers think they are right in these situations. Then passing through a few more reps before finally being transferred to a manager. I could see given all of that why someone would request they only be contacted by the American call center. The problem isn't thinking the customer is always right. The problem is thinking the customer is always wrong on your part. Most customers don't want you to bend over backwards for them. They want to be able to communicate a problem and have it resolved without being told they are wrong or being on the phone for 45 minutes to an hour over something so simple that 3-5 minutes with someone local whom both are able to clearly communicate can resolve it.
the customer isn’t always right and any business has the right to terminate relationships that are no longer desirable
Posted on 7/21/23 at 10:22 am to BigBinBR
I should have been more specific. Maybe there were branches in Louisiana. They weren’t prominent until the merger and they went buying bank one and other small banks. Im pretty sure I used chase in college in the 90’s. Think there was one up on college. Maybe it was where the capital one is now. Used them because the ATM was chase on and around campus.
Yes it’s an alter. OP history is full of good knowledge. Just waiting for him to post the results of his meeting this morning.
Yes it’s an alter. OP history is full of good knowledge. Just waiting for him to post the results of his meeting this morning.
Posted on 7/21/23 at 10:22 am to Penske File
quote:
Chase hasn’t been in Louisiana for 40 years. Much less houma.
Didn’t chase merge with Bank One? I think that Dimon was with Bank One. Bank One had earlier acquired Premier and First Commerce.
This post was edited on 7/21/23 at 10:23 am
Posted on 7/21/23 at 10:23 am to TDTOM
quote:
Pretty sure it was a joke.
I mean, I assumed that was obvious
Posted on 7/21/23 at 10:23 am to TDTOM
quote:
Pretty sure it was a joke
My sarcasm meter is malfuntioning today.
Posted on 7/21/23 at 10:26 am to AwesomeSauce
quote:
it is fair for the customer to ask to speak someone they can understand
Absolutely, It's also fair that what you say to that CSR and how you say it is also important. If the calls were reviewed and Chase took action it certainly seems possible that the c=ustomer used abusive language to the CSR.
I'd love to hear the recording.
Posted on 7/21/23 at 10:27 am to Blizzard of Chizz
Then you missed the entirety of my point. There is nothing wrong with the request. There is something wrong with being disrespectful about it, which is obviously the case here. Otherwise there’s no reason for Chase or any bank to terminate the relationship.
My SO worked for a National bank for 8 years, managers will end relationships all the time when customers are disrespectful
My SO worked for a National bank for 8 years, managers will end relationships all the time when customers are disrespectful
Posted on 7/21/23 at 10:27 am to AwesomeSauce
quote:
It's all well and good to have your employees backs, but if their job is to communicate with customers and they are not effectively doing that. Then that falls on you as the manager. It's not the customer's fault that the call center was outsourced or that the call center hired employees who were difficult to understand.
Yep. And had he politely requested this in a civil way, I’m sure he wouldn’t be searching for a new bank.
I don’t know a single person who has ever been terminated from banking with any corporation. It’s safe to assume OP was being rude and racist if Chase elevated matters to this point.
This post was edited on 7/21/23 at 10:30 am
Posted on 7/21/23 at 10:29 am to BuckeyeFan87
quote:
Yep. And had he politely requested this in a civil way, I’m sure he wouldn’t be searching for a new bank.
Exactly my point. Not sure why this is so hard to grasp. Customers have lost their damn minds with how they speak to anyone they interact with
Posted on 7/21/23 at 10:41 am to VABuckeye
quote:Very much a possibility. I was playing devil's advocate for someone who came in and immediately took the CSR's side when if the order of events and general dialogue was correct the customer had several CSR's tell him he was wrong that he had trouble communicating with before finally reaching a manager who saw that it was in fact an error on their end that necessitated the hold and the aggravation. I know it's probably difficult working with the general public and I'm sure there is an exceeding number of arsehats these CSR's deal with on a daily basis. The issue comes when every customer is viewed as an arsehat and the CSR talks down to them. I've dealt with my fair share of the condescending CSR's who probably shouldn't be the face or voice of the business.
It's also fair that what you say to that CSR and how you say it is also important. If the calls were reviewed and Chase took action it certainly seems possible that the c=ustomer used abusive language to the CSR.
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