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re: Car salesman can SMD

Posted on 7/23/17 at 12:02 pm to
Posted by partsman103
Member since Sep 2008
8146 posts
Posted on 7/23/17 at 12:02 pm to
quote:

I'm in the process of buying a new or slightly used vehicle. I've decided on an SUV. I've looked at internet prices. Are you saying I can avoid all the bull shite and negotiate thru email instead of in person? I'd rather not know who my car salesman is as long as I get my price. They need to sell and I want a deal. I've found poor customer service at three of the four dealerships around town.


If you're not trading in a vehicle, yes, you should be able to handle everything via email. We have an individual who handles "internet sales" and the only time you meet this person is when you sign papers and take delivery of your vehicle.

Posted by TigerBait1971
PTC GA
Member since Oct 2014
14865 posts
Posted on 7/23/17 at 12:34 pm to
I don't think some customers would have this hard arse attitude towards dealerships if there wasn't a history of dealerships trying to frick people over.
Posted by 50_Tiger
Dallas TX
Member since Jan 2016
40352 posts
Posted on 7/23/17 at 12:38 pm to
quote:

How do these rules change(if it all) for a used car?


Looking at getting a 17 slightly used car in next few months. Seen a ton online with under 10,000 miles.


Used cars have generally more markup in them. However, there is no Zillow or Realtor to see the price history of the vehicle. I typically look up NADA and not KBB for the south when evaluating a used vehicle.

You also have to consider if the vehicle is certified pre-owned. It's a fancy way for the dealership to charge new car pricing on a used vehicle. Akin to if you walk into a Best Buy and see one of those stupid certified stickers from the geek squad.

Check NADA and assume they have it for 20-30% less then that.
Posted by TSLG
Member since Mar 2014
6724 posts
Posted on 7/23/17 at 1:04 pm to
quote:

Customers expect the salesman to get nothing, the manager to get nothing, the F&I guy to get nothing and the dealership to get minimum, yet complain they are getting "fricked over."


As was stated by someone earlier, the majority of customers that walk onto the lot are layovers, and these types of "hardasses" are few and far between. I even know one GM of a Chrysler store that chooses not to deal with them at all. It fricks that "hardass" customer up when he is asked to leave after making his low ball offer.

Roger, you know damn well that a lot of these guys are making a lot more than they should. The GM doesn't need to be making $400k; the Sales Manager doesn't need to be making $250k a year; the finance director doesn't need to make $220k a year; the finance guy doesn't need to be making $140k; the salesman don't need to make over $100k a year. And these are real world numbers from a decent sized dealer in La.

I agree that people need to make money, but a car salesman is not supposed to make more than my kid's pediatrician. But, this is what happens when you're paying people to do whatever it takes to bust the customer's head.

Also, I'd be willing to bet that I can find the legal definition of fraud in more than 95% of car deals.
This post was edited on 7/23/17 at 1:05 pm
Posted by jdeval1
Member since Dec 2009
7525 posts
Posted on 7/23/17 at 1:05 pm to
I did my last one all online and via email. It's the only way I'll do it moving forward. I just showed up to drop mine off and sign the paperwork. Took maybe 45 minutes.
Posted by GreatLakesTiger24
One State Solution
Member since May 2012
56052 posts
Posted on 7/23/17 at 1:08 pm to
quote:

Also, I'd be willing to bet that I can find the legal definition of fraud in more than 95% of car deals.

idk about that, but fraud is a part of 95% of dealerships' business model
This post was edited on 7/23/17 at 1:09 pm
Posted by RogerTheShrubber
Juneau, AK
Member since Jan 2009
263364 posts
Posted on 7/23/17 at 1:10 pm to
quote:

Roger, you know damn well that a lot of these guys are making a lot more than they should. The GM doesn't need to be making $400k; the Sales Manager doesn't need to be making $250k a year; the finance director doesn't need to make $220k a year; the finance guy doesn't need to be making $140k; the salesman don't need to make over $100k a year. And these are real world numbers from a decent sized dealer in La.


A lot more than they should? WHo decides this? Why shouldn't people make decent money?

Those figures don't hold up across the industry. Most Salesmen don't come close to 100k
Posted by TSLG
Member since Mar 2014
6724 posts
Posted on 7/23/17 at 1:15 pm to
quote:

quote:
How do these rules change(if it all) for a used car?


Looking at getting a 17 slightly used car in next few months. Seen a ton online with under 10,000 miles.


Used cars have generally more markup in them. However, there is no Zillow or Realtor to see the price history of the vehicle. I typically look up NADA and not KBB for the south when evaluating a used vehicle.

You also have to consider if the vehicle is certified pre-owned. It's a fancy way for the dealership to charge new car pricing on a used vehicle. Akin to if you walk into a Best Buy and see one of those stupid certified stickers from the geek squad.

Check NADA and assume they have it for 20-30% less then that.


This answer looks like it came from a guy who watched a 15 minute netflix documentary on the pricing of used cars written and directed by an Economist that has never been around the business.
Posted by 50_Tiger
Dallas TX
Member since Jan 2016
40352 posts
Posted on 7/23/17 at 1:39 pm to
quote:


This answer looks like it came from a guy who watched a 15 minute netflix documentary on the pricing of used cars written and directed by an Economist that has never been around the business.


Actually for a year after Katrina I sold cars at Ray Brandt Toyota

I was at the dealership when the new FJ cruiser hit the marker.

Edit: To put it in perspective, when I was there they were building the new dealership (that isnt so new now).

I realized quickly I didn't want to work 6 days 12 hours a day.
This post was edited on 7/23/17 at 1:42 pm
Posted by TSLG
Member since Mar 2014
6724 posts
Posted on 7/23/17 at 1:41 pm to
quote:

A lot more than they should? WHo decides this? Why shouldn't people make decent money?

Those figures don't hold up across the industry. Most Salesmen don't come close to 100k


Because there is a direct correlation between the amount of pay and how hard you fricked people. I don't have a problem when the correlation is based on how hardwork, education, the value provided, etc.

Generally, that sales manager makes 250 a year bc he is willing to commit credit app fraud, pack deals, and use his salesman to manipulate the dumb customers.

Generally, that salesman is making over $100k bc he is will to do anything, from lying through his teeth to photoshopping a customer's poi to show that they make $6,000 a month as a cashier at the local Piggly 7/11.

Finally, and also generally, that finance guy is making $140k bc he has packed a deal; lied to the dumb customer about the bank requiring certain back-end products in order to finance them; had a ton of leg room penciled into the deal; begged a shady loan officer, who also works on commission, to give more money in the back so he can bust Shanekwaz arse with a 600% markup on warranty, gap, credit life, etc; and so on and so forth.

In summation, I'm not a hater and have 0 issue with a person getting paid well for the right reasons. If it is because you work harder or work smarter or provide a better service or are a marketing genius, you deserve every dollar that you can make.

However, if the majority of the tactics used to make the money could actually land you in prison, then I don't think you deserve to be compensated that well.
Posted by TSLG
Member since Mar 2014
6724 posts
Posted on 7/23/17 at 1:45 pm to
quote:

Actually for a year after Katrina I sold cars at Ray Brandt Toyota

I was at the dealership when the new FJ cruiser hit the marker.

Edit: To put it in perspective, when I was there they were building the new dealership (that isnt so new now).

I realized quickly I didn't want to work 6 days 12 hours a day.


Man, I like you! I'm glad that I didn't go the ot norm and call you a dumb fricker. Lol.

Your answer wasn't necessarily wrong, but it definitely wasn't right either.

I'm glad that you got out of the business. That grind isn't for everybody.

Enjoy your Sunday, my friend.
This post was edited on 7/23/17 at 1:46 pm
Posted by RogerTheShrubber
Juneau, AK
Member since Jan 2009
263364 posts
Posted on 7/23/17 at 1:46 pm to
quote:

Because there is a direct correlation between the amount of pay and how hard you fricked people. I don't have a problem when the correlation is based on how hardwork, education, the value provided, etc.


Most salesmen who make over 60k have done this a looong time and have repeat business, etc.

A price agreed to by the buyer and seller isn't "fricking people." It's a fair trade. For every customer who buys, salesmen spend time )for which they aren't paid) with customers who don't buy. The overwhelming number of salesmen I have know and dealt with here decent folks.

A shady salesman is the byproduct of a shady dealership. Do your homework, you should never get "fricked over."
Posted by 50_Tiger
Dallas TX
Member since Jan 2016
40352 posts
Posted on 7/23/17 at 2:05 pm to
quote:

Man, I like you! I'm glad that I didn't go the ot norm and call you a dumb fricker. Lol.

Your answer wasn't necessarily wrong, but it definitely wasn't right either.

I'm glad that you got out of the business. That grind isn't for everybody.

Enjoy your Sunday, my friend.


Lol its all good. I still have my toyota spin card. Idk if they still do this but they have bounties on certain vehicles.
Posted by Janky
Team Primo
Member since Jun 2011
35957 posts
Posted on 7/23/17 at 2:12 pm to
I don't understand how someone can get "fricked over" when they have agreed to the terms.
Posted by Gaston
Dirty Coast
Member since Aug 2008
39205 posts
Posted on 7/23/17 at 2:13 pm to
Bounties?
Posted by Gaston
Dirty Coast
Member since Aug 2008
39205 posts
Posted on 7/23/17 at 2:15 pm to
Well if they agreed to pay $7k more than the next person did for the same vehicle they got fricked, whether they know they did or not.
Posted by 50_Tiger
Dallas TX
Member since Jan 2016
40352 posts
Posted on 7/23/17 at 2:15 pm to
quote:

Bounties?



Yeah for instance, the new Tundra was coming out so we got 250-500 dollars per old Tundra we sold on our spin card. It was a debit card I could use to buy shite with. I had almost 5 grand on it at one point.

My biggest sale ever was 8k in the front and 2k in the back. I felt horrible afterward but I made almost 1500 off of one sale lol.
Posted by Janky
Team Primo
Member since Jun 2011
35957 posts
Posted on 7/23/17 at 2:17 pm to
I don't look at it that way. They obviously thought it was a fair price.
Posted by Gaston
Dirty Coast
Member since Aug 2008
39205 posts
Posted on 7/23/17 at 2:19 pm to
Understood. We're getting a 2018 vehicle and the company is still making the 2017 with a completely different body style...they're made at different factories. I'm sure it's tough to sell the old version, but they are pushing them hard and are offering good deals.

I could see them having incentives for the salesfolk.
Posted by Gaston
Dirty Coast
Member since Aug 2008
39205 posts
Posted on 7/23/17 at 2:20 pm to
I've paid 'asking' for my last 3 vehicles and to me they were, in their own way, fair deals. I got what I wanted.
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