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Anybody know how to fix the ice maker on Samsung French door refrigerators?

Posted on 7/28/20 at 11:15 pm
Posted by Byrdybyrd05
Member since Nov 2014
25713 posts
Posted on 7/28/20 at 11:15 pm
We emptied the ice bucket filling up the ice chest. Now it just makes the noise it makes when you want to get ice but the ice bucket is empty. I tried every video from YouTube on how to fix it and its still not making any ice. What would be the main problem?
This post was edited on 7/28/20 at 11:16 pm
Posted by Socrates Johnson
Madisonville
Member since Apr 2012
2108 posts
Posted on 7/28/20 at 11:28 pm to
Probably frozen line. Put warm water in spouted condiment bottle. Squirt it up the line. Or hair dryer
This post was edited on 7/28/20 at 11:31 pm
Posted by Summer of George
Baton Rouge
Member since Apr 2010
5995 posts
Posted on 7/28/20 at 11:36 pm to
It’s a problem with the design imo. We have one and the ice gets blocked up at the top and then stops making ice bc it thinks it’s full. You have to reach your hand up into the ice maker and pry the ice out.
Posted by cubsfan5150
Member since Nov 2007
15776 posts
Posted on 7/28/20 at 11:43 pm to
quote:

Anybody know how to fix the ice maker on Samsung French door refrigerators?


Yeah... I think his name is Appliance Repair Man
Posted by BIGJLAW
Member since Mar 2013
8425 posts
Posted on 7/28/20 at 11:44 pm to
Bought 4 pcs of Samsung a couple of years ago and have had problems with every stinking one of them. The microwave would turn on by itself, refrigerator keeps freezing, Dishwasher wouldn't empty and something to do with the stove, i will ask the wife.
Called their 1800 # and they were no help. Then asked me if i could give a review and stated that their product was trash and would tell everyone i knew never to by Samsung appliances again.
Posted by Byrdybyrd05
Member since Nov 2014
25713 posts
Posted on 7/28/20 at 11:46 pm to
I only buy Samsung TVs but my wife had to have that freaking refrigerator.
Posted by The Goon
Baton Rouge, LA
Member since Nov 2008
1247 posts
Posted on 7/28/20 at 11:47 pm to
You need to hard reset the system. You push two of the buttons on the top at the same time. Google samsung hard reset and you should be able to figure it out.

Every time the power goes out I get an E1 message and have to reset the system for the ice maker to start working again.
Posted by hendersonshands
Univ. of Louisiana Ragin Cajuns
Member since Oct 2007
160104 posts
Posted on 7/28/20 at 11:47 pm to
I'm fundamentally opposed to ice makers on refrigerator doors. They're constantly breaking. Ice bucket in the freezer is good enough for me.
Posted by Patfic15
Baton Rouge
Member since Sep 2018
3262 posts
Posted on 7/28/20 at 11:56 pm to
No.
Posted by MDB
Baton Rouge
Member since Nov 2019
3081 posts
Posted on 7/29/20 at 12:00 am to
quote:

It’s a problem with the design imo. We have one and the ice gets blocked up at the top and then stops making ice bc it thinks it’s full. You have to reach your hand up into the ice maker and pry the ice out.


Been there done that. Have had three ice makers installed and each tech said it is a known flaw of Samsung French door types.

The freezer setup is located in the general compartment so that when you open the doors humid air (especially in the South during summer) mingles in with the freezer area and gradually frosts up the freezer and jams the ice up against the “ceiling” and trapping the ice and thus no ice drops.

Jammed.

There is no repair per se, it is a design flaw with class actions filed. Alas, the ice maker is optional and not considered a part of the unit therefore not covered under lemon laws and refrigerator is not returnable.

You, I and all others with these type units are stuck with them.

However, there are work arounds. I tried prying, chipping, scraping and ice-picking. All were maddening. I also used a hair dryer and it worked great until I melted some plastic at the top and really fricked it up.

So, the last tech told me that they use a steamer (about $30 on Amazon — Performance Tool W50079 Red/Black 900W Handheld Steam Cleaner) and it works like a charm, is fast and won’t damage the ice maker guts.

Damn good refrigerator but a suck-arse ice maker.
Posted by YF12
Ottobaan
Member since Nov 2019
4451 posts
Posted on 7/29/20 at 12:02 am to
quote:

I'm fundamentally opposed to ice makers on refrigerator doors. They're constantly breaking. Ice bucket in the freezer is good enough for me.



They also can quite easily get absolutely disgusting if you ever bother to look inside them

You wont ever use ice again out of one if you have seen some of them
Posted by Bags of Milk
The Sunny Beaches of Canada
Member since Feb 2013
3322 posts
Posted on 7/29/20 at 12:02 am to
Hit it and say heeeeeeyyyyy
Posted by MDB
Baton Rouge
Member since Nov 2019
3081 posts
Posted on 7/29/20 at 12:04 am to
Oh yeah, the tech advised me not to open the doors so often — wtf.

And what kind of lives do we have if we’re discussing ice makers at midnight on the Internet?
This post was edited on 7/29/20 at 12:06 am
Posted by TigerOnTheMountain
Higher Elevation
Member since Oct 2014
41773 posts
Posted on 7/29/20 at 12:06 am to
Just save yourself the headache and buy a new one. We have the model with the tablet in the door and that’s the only thing that seems to work without issue.

Samsung is an electronics company trying to be an appliance company.
Posted by MDB
Baton Rouge
Member since Nov 2019
3081 posts
Posted on 7/29/20 at 12:10 am to
After this one goes out, or goes to the patio, I’m going back to Kitchenaid or Whirlpool.
Posted by TigerOnTheMountain
Higher Elevation
Member since Oct 2014
41773 posts
Posted on 7/29/20 at 12:12 am to
I moved it into the shop and we went with a KitchenAid set. No complaints at all. My wife likes the sleekness of the counter depth.
Posted by 9Fiddy
19th Hole
Member since Jan 2007
64069 posts
Posted on 7/29/20 at 12:13 am to
quote:

I'm fundamentally opposed to ice makers on refrigerator doors. They're constantly breaking. Ice bucket in the freezer is good enough for me.


Same. I have a Samsung French door with freezer on bottom. The ice drops into a bucket on the top shelf of freezer. I’ve had too many problems with in door ice makers today ever go that route again
This post was edited on 7/29/20 at 12:16 am
Posted by SquatchDawg
Cohutta Wilderness
Member since Sep 2012
14212 posts
Posted on 7/29/20 at 12:17 am to
Our ice maker in the top is constantly freezing up. I’m going to caulk the seal and see if that works. Problem is moist air gets into the ice maker bin and causes it to freeze up. pITA.
Posted by MDB
Baton Rouge
Member since Nov 2019
3081 posts
Posted on 7/29/20 at 12:18 am to
Tech told me that standard side-by-side, in-the-door ice makers have very few problems today. The ice maker is in the freezer, not the refrigerator. So no frosting, jamming problems.

Seems they engineered a whole new problem for sake of convenience. Ain’t that just like the French.
Posted by MDB
Baton Rouge
Member since Nov 2019
3081 posts
Posted on 7/29/20 at 12:22 am to
Ah, but shared miseries can be comforting. I’ll sleep a bit better tonight.
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