Anybody having problems with DEMCO right now?

I’ve never had any problems in the six years I’ve had them but recently they changed account numbers and buried the heads up half way down a fricking novel they sent to me to tell me about the fricking new DEMCO app so I didn’t know until they didn’t accept my bill pay check that my bank sent them.

Next thing I know I’m getting a shut off notice in the mail. WTF!?

I called them and after being on hold for over an hour, was finally able to talk to someone and found out about the new account number issue. No problem, I thought. I’ll just send another payment with the correct account number. I still had to pay a late fee. Ok, my responsibility to read through the entire app letter I guess so I didn’t really fight that.

Now my new bill shows the second payment that I sent as a credit so I only owe $2 this month. That’s not right and I need it changed. If I only pay the $2 now, when they catch it later I’m gonna owe a shite ton of money.

I have been calling them for over a week and can’t get anyone on the phone. I’ve sent a message via the new app and no response. I’m going to pay what I really owe but I’m afraid those dumbasses will just apply it as a credit to next month’s bill again.

Anyone else been having issues with them?