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Started By
Message
Am I alone in loathing the wind-up at the end of customer service calls?
Posted on 6/11/19 at 8:41 am
Posted on 6/11/19 at 8:41 am
Maybe I’m the a-hole, but when the problem is resolved, after all the bullshite, I just want to go. There is never “anything more” I want them to do, and I don’t need them to thank me for the privilege of having to help me. When I try to just thank them so much for helping and say goodbye, they just keep talking.
9
Posted on 6/11/19 at 8:41 am to baybeefeetz
That’s when you simply hang up
Posted on 6/11/19 at 8:42 am to baybeefeetz
They don’t know that there is nothing else they can help you with, that’s why they ask. A-hole.
Posted on 6/11/19 at 8:42 am to baybeefeetz
It's like hooker wanting to cuddle. Just gtfo.
Posted on 6/11/19 at 8:43 am to baybeefeetz
Don’t forget to take the short survey after the call
Posted on 6/11/19 at 8:43 am to baybeefeetz
No, and I'm also irritated with the reverse situation where a secretary will pick up the phone and recite like 15 seconds of script before you can even speak. "Good morning this is [x] with [x] where we [slogan] how may be of some assistance for you today".
Or even worse is automated answering machines that tell you the damn hours and address before getting to the menu options. Are THAT many old people really calling places simply to get the address?
Or even worse is automated answering machines that tell you the damn hours and address before getting to the menu options. Are THAT many old people really calling places simply to get the address?
Posted on 6/11/19 at 8:44 am to baybeefeetz
Man if only there was a way to disconnect he call from my side!
Posted on 6/11/19 at 8:44 am to WG_Dawg
That’s why I answer the phones here and only say “Burger King.”
Posted on 6/11/19 at 8:46 am to Titus Pullo
quote:oxymoron
It's like hooker wanting to cuddle.
Posted on 6/11/19 at 8:48 am to WG_Dawg
The last good customer service experience I received over the phone was with XBox Live. They were very simple. "What can I help you with?" They cut to the chase with no annoying pleasantries.
I guess XBox realized that their customer base is probably 90% ADHD and need to cut to the chase ASAP.
I guess XBox realized that their customer base is probably 90% ADHD and need to cut to the chase ASAP.
Posted on 6/11/19 at 8:48 am to baybeefeetz
quote:
when the problem is resolved, after all the bullshite, I just want to go.
Wait! You mean you don't hang on to answer the short customer service survey at the end?
Posted on 6/11/19 at 8:50 am to baybeefeetz
It's the overbearing pleasantries that take 5 minutes to start the call and 5 minutes to end the call that are so annoying.
Posted on 6/11/19 at 9:09 am to baybeefeetz
They are fine if you hang up. They are required to say predetermined retoric at the end.
Last thing they want is an a-hole calling their boss saying they were rude.
Last thing they want is an a-hole calling their boss saying they were rude.
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