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Started By
Message
Paypal issue-No idea how to resolve
Posted on 11/19/18 at 8:49 am
Posted on 11/19/18 at 8:49 am
To make it as short as possible.
1. Made an online purchase, paid with my mastercard through paypal.
2. Filed a dispute with my credit card after not receiving the item for 6 weeks.
3. 2 days after I file the dispute, the item is delivered to my house. Cancelled dispute with my credit card company, they reverse my temporary credit, allow transaction to go through.
4. Paypal auto-opened a dispute and even after speaking with them on the phone, and conferencing in my credit card company to verify that my initial dispute was resolved, PAYPAL will not close their case, which means the seller has not been paid.
Paypal says they can't close the case until they receive confirmation from my credit card company that their case has been resolved, but it has to be "through the back office communication" of mastercard submitting some type of legal document...
If someone has any ideas to get this completely resolved, I'd love to hear them...Otherwise this is yet another cautionary tale of how much a pain in the arse paypal can be...
ETA: I've asked paypal exactly what document they need from mastercard, and can they provide me with that....Their response (from all 3 reps i've talked with at this point) is, "i'm sorry sir, i cannot provide you with that information"
I then relay this info to mastercard folks-"they need documentation that the case has been closed"...mastercard's response: What the f@*k is paypal talking about?
1. Made an online purchase, paid with my mastercard through paypal.
2. Filed a dispute with my credit card after not receiving the item for 6 weeks.
3. 2 days after I file the dispute, the item is delivered to my house. Cancelled dispute with my credit card company, they reverse my temporary credit, allow transaction to go through.
4. Paypal auto-opened a dispute and even after speaking with them on the phone, and conferencing in my credit card company to verify that my initial dispute was resolved, PAYPAL will not close their case, which means the seller has not been paid.
Paypal says they can't close the case until they receive confirmation from my credit card company that their case has been resolved, but it has to be "through the back office communication" of mastercard submitting some type of legal document...
If someone has any ideas to get this completely resolved, I'd love to hear them...Otherwise this is yet another cautionary tale of how much a pain in the arse paypal can be...
ETA: I've asked paypal exactly what document they need from mastercard, and can they provide me with that....Their response (from all 3 reps i've talked with at this point) is, "i'm sorry sir, i cannot provide you with that information"
I then relay this info to mastercard folks-"they need documentation that the case has been closed"...mastercard's response: What the f@*k is paypal talking about?
This post was edited on 11/19/18 at 9:06 am
5
Posted on 11/19/18 at 9:58 am to AUjim
Get an online statement showing payment post dispute being opened. E mail pay pal showing payment occurred. Other option would be to get an E mail from a MC representative and forward it. Otherwise, your seller will just have to wait.
Posted on 11/19/18 at 10:13 am to AUjim
Send it back to the seller. Buy it again. Have them send it back to you.
Stupid as hell process but that’s easily the easiest.
Stupid as hell process but that’s easily the easiest.
Posted on 11/19/18 at 11:19 am to AUjim
Honest question though, if you have the item you shouldn't be worried.
Let the seller deal with it. Did he not use tracking? Because you should always send it with tracking and preferably signature required with Paypal because then the seller has proof you received it. That's why Paypal doesn't cover things like online tickets because there is no proof you received them.
I originally said send it back. But in hindsight you don't want to do that or the same thing will happen to you, they will then let the charge go through and you won't have a package.
So honestly, I think you've done all you can you need to let the seller work it out.
Let the seller deal with it. Did he not use tracking? Because you should always send it with tracking and preferably signature required with Paypal because then the seller has proof you received it. That's why Paypal doesn't cover things like online tickets because there is no proof you received them.
I originally said send it back. But in hindsight you don't want to do that or the same thing will happen to you, they will then let the charge go through and you won't have a package.
So honestly, I think you've done all you can you need to let the seller work it out.
Posted on 11/19/18 at 7:26 pm to baldona
Don’t send it back because it will cost the seller even more money in the end. Because you filed a dispute, the seller was charged $20, regardless if the dispute was approved or not. Even though you cancelled the dispute, they are still out the $20. If you want to make it even, reach out to seller directly and ask them to let you pay them directly if for some reason PayPal returns your payment to you and closes the case. They will appreciate it. It could take up to 8 weeks for PayPal to close the dispute.
Posted on 11/19/18 at 8:13 pm to AUjim
Why did the seller take 6 weeks to ship the item?
Posted on 11/20/18 at 12:45 am to AUjim
I am just wondering why the OP didn't go to PayPal first.
Posted on 11/20/18 at 9:55 am to SG_Geaux
In hindsight, I suppose that would have been the better option...but at the time, it didn't make a difference to me. I've filed disputes with my cc company before and they were handled pretty cleanly and efficiently.
To answer the other, the item was prescription eyewear. It started to feel like I was getting the runaround at about week 3, and communication completely went dark after that.
To answer the other, the item was prescription eyewear. It started to feel like I was getting the runaround at about week 3, and communication completely went dark after that.
Posted on 11/20/18 at 12:32 pm to AUjim
quote:
To answer the other, the item was prescription eyewear. It started to feel like I was getting the runaround at about week 3, and communication completely went dark after that.
If you mean with the seller, and you have the item you bought then screw them. Let them deal with it honestly.
Is there any reason you need to care outside of being nice? Not that that's not reason enough. But if they took weeks to mail something and didn't communicate this whole situation is their fault, I'd let them deal with it.
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