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Started By
Message
ESPN+ and SEC + Disaster i
Posted on 2/17/24 at 2:56 pm
Posted on 2/17/24 at 2:56 pm
I'm old but have reasonable technology skills. Like many of you have posted, the stability and functionality of ESPN+ and SEC + is archaic. Customer service is non-existent. About every 10 days, we get a message while trying to log in to SEC + that we have to authenticate. It usually takes a couple minutes and then we can watch SEC+. Yesterday and today the option to authenticate wasn't avaiable. So we call customer service. As expected, after a lengthy wait we get a nice person that can't speak english. During a difficult communication attempt in which she would leave us to talk to IT, the old stand by solution was offered. Unplug the tv and wait 1 minute and then plug it back in. It didn't fix the problem and after her conversation with IT, she came back to say it was Direct TVs fault. I tried to talk with her and she hung up.
The BIG has CBS, NBC, and FOX. The SEC's wagon is hitched to ESPN. Are we headed to a financial disaster with the incompetence of ESPN and Their total disregard for customer service. Do the ADs and SIDs known how Jane and Joe Public are being treated by the only network with our product? The only way football and to a much lesser extent basketball makes money is eyeballs that drive advertisements.
I'm afraid that in the long run, we're headed toward a financial inequality.
How many of you are experiencing functionality and/or concerns?
The BIG has CBS, NBC, and FOX. The SEC's wagon is hitched to ESPN. Are we headed to a financial disaster with the incompetence of ESPN and Their total disregard for customer service. Do the ADs and SIDs known how Jane and Joe Public are being treated by the only network with our product? The only way football and to a much lesser extent basketball makes money is eyeballs that drive advertisements.
I'm afraid that in the long run, we're headed toward a financial inequality.
How many of you are experiencing functionality and/or concerns?
12
Posted on 2/17/24 at 2:57 pm to Blanding
I have never had a single issue with either one.
Posted on 2/17/24 at 2:58 pm to Blanding
quote:
How many of you are experiencing functionality and/or concerns?
Have never had one.
Posted on 2/17/24 at 2:58 pm to Blanding
No issues yesterday or today
It’s not perfect but I’ve never not been able to watch
It’s not perfect but I’ve never not been able to watch
Posted on 2/17/24 at 2:59 pm to Blanding
The only thing I dislike is that I feel like I get signed out too often
What method are you trying to watch it through? The app??
What method are you trying to watch it through? The app??
Posted on 2/17/24 at 2:59 pm to cfotiger
quote:
I have never had a single issue with either one.
I'm convinced that the few who have issues either suffer from user error (or just pure stupidity) or internet issues.
It's easier to blame an app that works for 99% of other people perfectly fine.
Posted on 2/17/24 at 3:00 pm to Lester Earl
quote:
get signed out too often
Never ever been signed out.
Posted on 2/17/24 at 3:01 pm to LSUJML
I have Cox, can’t get the game on SEC+, just went by the Cox office and was told they are having problems. They said customer service is getting calls.
Who knows…I’m watching on my computer
Who knows…I’m watching on my computer
Posted on 2/17/24 at 3:01 pm to Blanding
Cox kept saying was having trouble try later for baseball game. Worked fine yesterday.
Posted on 2/17/24 at 3:01 pm to Blanding
When I was with DTV I had to re-authenticate often. I switched to YTV in December and it hasn't been as bad. It still requires it, but only a couple of times since the switch.
ETA: I have AT&T internet which might be a factor.
ETA: I have AT&T internet which might be a factor.
This post was edited on 2/17/24 at 3:04 pm
Posted on 2/17/24 at 3:02 pm to cfotiger
quote:
I have never had a single issue with either one.
Yeah I haven’t had an issue with it in years. And even then, the issues were normally that i needed to update the app.
Posted on 2/17/24 at 3:02 pm to Blanding
I have never had a problem signing in and watching. My stream is perfect 99% of the time I watch.
Posted on 2/17/24 at 3:03 pm to NBR_Exile
I have subscription. The ESPN+ APP says not authorized.
Posted on 2/17/24 at 3:04 pm to Load Toad
quote:
I have subscription. The ESPN+ APP says not authorized.
That is most likely bc the game isn't on ESPN+.
Posted on 2/17/24 at 3:05 pm to Blanding
quote:
About every 10 days, we get a message while trying to log in to SEC + that we have to authenticate. It usually takes a couple minutes and then we can watch SEC+. Yesterday and today the option to authenticate wasn't avaiable. So we call customer service.
Who does this?
Pretty simple - if you have SEC Network with DirectTV, then you have access to SECN+. If it’s not working, then it’s probably user error
Posted on 2/17/24 at 3:07 pm to JimTiger72
quote:
Who does this? Pretty simple - if you have SEC Network with DirectTV, then you have access to SECN+. If it’s not working, then it’s probably user error
Yep. And all customer service is going to tell you is to force close the app and turn off everything and turn it back on. After that they are going to say it’s an app issue and not their problem
Posted on 2/17/24 at 3:07 pm to Blanding
quote:
ESPN+ and SEC +
Has always worked perfectly fine for me.
Posted on 2/17/24 at 3:09 pm to Wabbit7
quote:
I have never had a problem signing in and watching
My cousin has ESPN+ and I used his log in 2 seasons ago to watch an away midweek game that was on ESPN+. Two entire years later and I'm still logged in to that same ESPN+ account. Yet people claim they get signed out every time they use the app.
Posted on 2/17/24 at 3:10 pm to BigBinBR
If you ever don’t have the ability to authenticate go to the settings and sign out of tv provider and then sign back in
Posted on 2/17/24 at 3:13 pm to Blanding
No issues here either. Actually been streaming only for about 8 years now, never an issue with anything streaming service I use.
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