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Power went out yesterday and now tankless water heater doesn’t have power to remote contrl

Posted on 2/13/24 at 9:04 am
Posted by IntenseKid
Baton Rouge
Member since Oct 2014
2742 posts
Posted on 2/13/24 at 9:04 am
I cannot locate the reset button on the unit. It’s a Rheem RTG-66DVN.

We also relieved pressure to see if that would help.

Anyone have any experience and have any suggestions on what to do.

The remote control is what I think is messed up.

Thanks in advance.
Posted by GBFINC
Member since Dec 2019
25 posts
Posted on 2/13/24 at 9:08 am to
Check your breaker at main box
Posted by BilbeauTBaggins
probably stuck in traffic
Member since May 2021
4219 posts
Posted on 2/13/24 at 9:08 am to
Did you check your circuit breaker? I know they're still gas powered for heat but they should be powered by electricity to run the controls.
Posted by lsujunky
Down By The River
Member since Jun 2011
2249 posts
Posted on 2/13/24 at 12:20 pm to
Mine is pugged into a receptacle. Couldn't you just unplug to reset it? That's if the breaker is not tripped.
Posted by Beaued up
Member since Sep 2015
5 posts
Posted on 2/13/24 at 6:28 pm to
Both of mine are plugged into GFCI receptacles. I would check to see if that is tripped first. Mine have done it several times with power outages.
Posted by bapple
Capital City
Member since Oct 2010
11872 posts
Posted on 2/13/24 at 8:46 pm to
quote:

Both of mine are plugged into GFCI receptacles. I would check to see if that is tripped first. Mine have done it several times with power outages.



And if this is the case, remember that GFCI receptacles get more and more sensitive to tripping the more they trip. This happened with my grandma's freezer in the garage. It would trip monthly, then weekly, then daily, until I replaced it.
Posted by IntenseKid
Baton Rouge
Member since Oct 2014
2742 posts
Posted on 2/17/24 at 11:30 am to
We unplugged, plugged back in after flipping circuit breaker back on. We did have a problem with resetting one of your receptacles. My dad also changed the fuse and when he changed it it blew again. He even unplugged it and changed it and it still blew. We called out B&D plumbing and the guy said the Rheem was 14 years old and lucky it lasted this long as this is not a good tankless brand.

A couple questions for you guys. Do you think that having issue with resetting the receptacle is a bigger problem. Should I just trust the B&D guy?

Next question, if I have to go buy another tankless water heater, what brand would you guys suggest?

Looking for a good brand and a decent price point.
Posted by LSUDad
Still on the move
Member since May 2004
58632 posts
Posted on 2/17/24 at 10:30 pm to
In BTR area, I only use Sam with AtABoy Plumbing. He knows more about Tankless.

Phone
(225) 907-4134
Posted by LSUDad
Still on the move
Member since May 2004
58632 posts
Posted on 2/17/24 at 10:32 pm to
Did you try an extension cord, try and outlet in the attic, if that’s the location of the heater?
Posted by IntenseKid
Baton Rouge
Member since Oct 2014
2742 posts
Posted on 2/18/24 at 12:07 pm to
We have an outlet in the attic. That’s where it was plugged in. The power strip that it was plugged into worked and when I turned it off other things that were working turned off.
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