My mother in law is moving into town and was under impression everything was setup to transfer electricity into her name, evidently it was not.

Now they are backlogged 2-3 weeks on hooking things up and currently she’s in my guest room with trucks loaded down with her things.

Anyone know of a contact at Entergy or a location we can physically walk into and talk to someone in the BR area?

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Posted by eatpie

Kentucky

Member since Aug 2018

1132 posts

Posted on 6/2/23 at 7:54 am to OneSaintsFan

Unfortunately, with a monopoly like entergy, customer service is low on their list of priorities.

Hopefully, someone here will have a contact. Apart from this, give it the "squeaky wheel" treatment. Call daily, use the "elderly" approach, withholding the fact she is staying with you.

Good luck.

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Posted by SantaFe

Baton Rouge

Member since Apr 2019

6581 posts

Posted on 6/2/23 at 8:49 am to OneSaintsFan

Did entergy pull the meter or do you just need to flip the main breaker ?

Have tried customer service ?

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Posted by cgrand

HAMMOND

Member since Oct 2009

38781 posts

Posted on 6/2/23 at 8:53 am to SantaFe

if the meter is in place it’s a simple change in occupancy and an easy process. If the meter is not in place you’ll need an occupancy inspection

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Posted by Deerhunter62

Member since Mar 2014

307 posts

Posted on 6/2/23 at 2:44 pm to OneSaintsFan

Call your Public Service Commissioner and report your issue.Entergy does not like these problems.

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Posted by kengel2

Team Gun

Member since Mar 2004

30779 posts

Posted on 6/3/23 at 8:26 am to OneSaintsFan

Entergy is a system based organization. You have to call the 1800# and then just keep trying to escalate until someone helps you. I have a few of their construction guys #s, but they even make me call the 1800# before even attempting to help.

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Posted by heatom2