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EA CFB 25 on XBox X freezes every time. Need help
Posted on 12/31/24 at 5:19 pm
Posted on 12/31/24 at 5:19 pm
Bought my boys a Xbox Series X and EA College FB 25 for Christmas. It freezes up every time they try to play it.
Found a few articles that discuss changing the display settings, but none of that works for us.
Im a total novice when it comes to these gaming systems. Any help would be greatly appreciated.
Xbox series X 2TB with disk drive
Physical copy of the game
Found a few articles that discuss changing the display settings, but none of that works for us.
Im a total novice when it comes to these gaming systems. Any help would be greatly appreciated.
Xbox series X 2TB with disk drive
Physical copy of the game
This post was edited on 12/31/24 at 5:21 pm
3
Posted on 1/1/25 at 1:38 am to Booyow
Make sure the disc isn’t in upside down
Posted on 1/1/25 at 7:08 am to Booyow
When does it feeeze?
Posted on 1/1/25 at 11:29 am to Booyow
Uninstall then reinstall it.
If that doesn't work do a hard reset on your machine. Remove the power cable for at least 30 seconds then plug it back in.
Sounds like you have a cached service keeping the game from starting.
If that doesn't work do a hard reset on your machine. Remove the power cable for at least 30 seconds then plug it back in.
Sounds like you have a cached service keeping the game from starting.
Posted on 1/1/25 at 1:15 pm to Joshjrn
It freezes at various points, but we can’t even start playing a game. It’s absolutely not playable. It just boots us back to the dashboard
Posted on 1/1/25 at 1:16 pm to TideSaint
We’ve tried both of those. Even tried it on a different tv bc the first one is older. I didn’t really think that would make a difference, but figured it was worth a shot
Posted on 1/1/25 at 2:41 pm to Booyow
Have you checked for any system updates? It's in the settings menu.
If it shows up to date then I would call Microsoft Customer Support.
Do any other physical copy games work? Might be an issue with your disk drive.
If it shows up to date then I would call Microsoft Customer Support.
Do any other physical copy games work? Might be an issue with your disk drive.
This post was edited on 1/1/25 at 2:42 pm
Posted on 1/1/25 at 2:58 pm to TideSaint
I’ll check for updates, but I’m pretty sure that it searched for updates when we did the initial startup Christmas Day.
I had the same thoughts about the disk drive. Even thought about purchasing a digital copy to see if it works. This is the only disc we have
I had the same thoughts about the disk drive. Even thought about purchasing a digital copy to see if it works. This is the only disc we have
This post was edited on 1/1/25 at 2:59 pm
Posted on 1/1/25 at 3:14 pm to Booyow
Do you have a heat ventilation problem?
Posted on 1/1/25 at 3:47 pm to LemmyLives
I don’t think so. The console is sitting on top of a TV stand. It’s not tucked into a cabinet or shelf or anything like that
Posted on 1/3/25 at 9:20 am to Booyow
I'm sorry you're having to deal with this. Sounds like either a defective disc or console. Hopefully contacting customer support won't be hell.
Have you tried another physical game? To rule out if it's disc or console issue.
Have you tried another physical game? To rule out if it's disc or console issue.
Posted on 1/3/25 at 11:25 am to Booyow
Did your issue get resolved?
Posted on 1/3/25 at 2:48 pm to imjustafatkid
No, still having problems. Completely uninstalled and reset the console. Purchased the digital version. Tried a wired connection.
Posted on 1/3/25 at 5:57 pm to Booyow
The digital version doesn't work either??? Man that's wild. You should definitely be contacting Xbox support.
Posted on 1/3/25 at 6:13 pm to imjustafatkid
Yeah, I’m reluctantly planning to do. Not looking forward to it
Posted on 1/3/25 at 6:15 pm to Booyow
Never had to do that before. With any system ever. Interested in what they say.
Posted on 1/3/25 at 7:20 pm to Booyow
If you bought it as a Christmas gift, you should still be in an extended holiday return window. Go and exchange both and you’ll probably be fine. Microsoft warranty stuff takes forever, make that a last resort.
This post was edited on 1/3/25 at 7:21 pm
Posted on 1/3/25 at 7:33 pm to bamabenny
Thanks for the advice. I’ll probably try that instead of MS/Xbox help
Posted on 1/3/25 at 7:40 pm to Booyow
Not sure where you bought it but I highly doubt you’ll run into any issues doing an exchange. That’s a weird issue.
Posted on 1/9/25 at 6:58 pm to bamabenny
Update for those who may be interested:
Returned it to Best Buy with no issue.
Bought a new Xbox Series X 1TB Digital-only model. Seems to be working fine.
Thanks everyone for your advice and/or suggestions
Returned it to Best Buy with no issue.
Bought a new Xbox Series X 1TB Digital-only model. Seems to be working fine.
Thanks everyone for your advice and/or suggestions
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