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re: Free meal from Outback for poor service/food

Posted on 6/14/11 at 11:41 am to
Posted by Y.A. Tittle
Member since Sep 2003
110931 posts
Posted on 6/14/11 at 11:41 am to
There's nothing worse than bartenders who are "put out" by inquiries about what their beer selection is, when there's no list readily available.

Only thing worse would be, those who respond with "I don't know, let me check."

Give me a fricking break.
Posted by Winkface
Member since Jul 2010
34377 posts
Posted on 6/14/11 at 11:42 am to
If you're going to work in the service industry you have to learn how to deal with people. You're going to see all kinds. I don't know about this guy but it's possible that what he meant by only say "beer" is "what beers do you have?" A lot of people just don't know how to behave or speak properly. It's no excuse, but you have to expect it.

I used to work at a snoball stand. We sold snoballs and ice cream. That's it. I can't tell you the number of people that walked up and said they wanted a snoball. You have to have fun with those. They weren't trying to be assholes. I think most were trying to be funny. It's pretty obvious, to me at lease, that when they say that, they want help deciding.

Just my two cents.
Posted by BrockLanders
By Appointment Only
Member since Sep 2008
6517 posts
Posted on 6/14/11 at 11:44 am to
quote:

I used to work at a snoball stand. We sold snoballs and ice cream.


Did you get a lot of people that wanted like, 1/3 cherry, 1/3 lemon, and 1/3 lime?

Then after you did all this, would they ask, "Can you give me just a little more cherry on top?"
This post was edited on 6/14/11 at 11:45 am
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43482 posts
Posted on 6/14/11 at 11:44 am to
quote:

Winkface


Maybe the problem was it's a snowcone stand and not a "snoball" stand? I jest.

I agree, I think it's pretty obvious they want to know the selection. But at the same time, they're being a prick in my eyes. Tell me what you want, don't assume I know what you want.
Posted by mylsuhat
Mandeville, LA
Member since Mar 2008
49996 posts
Posted on 6/14/11 at 11:45 am to
quote:

There's nothing worse than bartenders who are "put out" by inquiries about what their beer selection is, when there's no list readily available.

Only thing worse would be, those who respond with "I don't know, let me check."

Give me a fricking break.
really?

I went to a bar the other night. I asked if they had ******, the bartender said, "hold on, let me check." He looked and asked another bartender and then told "sorry we dont have that"

I have no problem with this at all
Posted by LouisianaLady
Member since Mar 2009
83030 posts
Posted on 6/14/11 at 11:45 am to
Oh yeah, the bartender definitely should have handled it better IMO. I just am almost shocked someone who said they want "a beer" and stood up and yelled for service got comped

Like I said, I am so glad I don't work with people because I'd be in jail. I hate them so much.
Posted by mylsuhat
Mandeville, LA
Member since Mar 2008
49996 posts
Posted on 6/14/11 at 11:46 am to
quote:

I am so glad I don't work with people because I'd be in jail. I hate them so much.
+1
Posted by Winkface
Member since Jul 2010
34377 posts
Posted on 6/14/11 at 11:46 am to
quote:

Did you get a lot of people that wanted like, 1/3 cherry, 1/3 lemon, and 1/3 lime?

Then after you did all this, would they ask, "Can you give me just a little more cherry on top?"
Yes. They were usually kids though. They get a pass.
Posted by Y.A. Tittle
Member since Sep 2003
110931 posts
Posted on 6/14/11 at 11:46 am to
quote:

I went to a bar the other night. I asked if they had ******, the bartender said, "hold on, let me check." He looked and asked another bartender and then told "sorry we dont have that"



Guess it depends on how extensive the selection is.
Posted by Panny Crickets
Fort Worth, TX
Member since Sep 2008
5596 posts
Posted on 6/14/11 at 11:47 am to
quote:

I think it's pretty obvious they want to know the selection


We are all forgetting the ridiculous number of mouth breathers that live among us. They aren't trying to be cute, make a funny or even be pretentious--they are just dumb.
Posted by BrockLanders
By Appointment Only
Member since Sep 2008
6517 posts
Posted on 6/14/11 at 11:48 am to
quote:

Can you give me just a little more cherry on top?" Yes. They were usually kids though. They get a pass.


Yeah, I can give kids a pass.

My sister worked at one as well, and I'll never forget how she would get chocolate with extra evaporated milk.
Posted by LouisianaLady
Member since Mar 2009
83030 posts
Posted on 6/14/11 at 11:48 am to
quote:

Only thing worse would be, those who respond with "I don't know, let me check."



What's wrong with this? I can see certain places where people need to know this but you seriously expect Outback workers to have mental inventory of their products?

Posted by Winkface
Member since Jul 2010
34377 posts
Posted on 6/14/11 at 11:52 am to
People like weird things. The only thing that ever bothered me were the ones that wanted a stuffed snoball with extra syrup, ice cream on top, evaporated milk and condensed milk and then act all pissy that it's all overflowing when they try to eat it. No shite sherlock.
Posted by BayouBlitz
Member since Aug 2007
18126 posts
Posted on 6/14/11 at 11:52 am to
quote:

There's nothing worse than bartenders who are "put out" by inquiries about what their beer selection is, when there's no list readily available.

Only thing worse would be, those who respond with "I don't know, let me check."

Give me a fricking break.


I knew our beer list like the back of my hand. As well as the different brands of liquor. The only exception would be a specialty bar that has an enormous selection. And in those cases, there is always printed lists for the bartender to hand out.

If I ask a customer, "what are you drinking" and he responds with "a beer", my net question would be "what flavor". I wouldnt sneer or snicker or laugh at his face or play dumb.

He would usually reply "what do you have?" to which my answer would be "on tap we have (list the drafts) and (list of bottles) and (list of cans).

Now, if it's a super high volume club, where the bar is wrapped 3 deep, that conversation is significantly abbreviated. But that's an entirely different scenario.
Posted by Salmon
I helped draft the email
Member since Feb 2008
86177 posts
Posted on 6/14/11 at 11:52 am to
I must be too laid back or understanding at restaurants.

This weekend at a restaurant, we sat on the patio. We were the only people on the patio, and as soon as we got our food, we were completely swarmed with flies. It was horrible. We had to constantly wave our menus back and forth while we ate to keep them back. The restaurant was too busy to move us inside, and the manager offered to comp our meals, but it was not there fault, so we declined.

I feel like some people here would have demanded more action from the waitstaff.
Posted by LouisianaLady
Member since Mar 2009
83030 posts
Posted on 6/14/11 at 11:55 am to
quote:

I must be too laid back or understanding at restaurants.



Same. I will never understand why people pay so much attention to their service when dining out. Never. I feel bad for the people they're dining with because instead of receiving attention and conversation from their date, they're sitting there while their date focuses on what their server is doing.

I have only noticed/cared about bad service once in my life because they called me names and were beyond rude. Other than that, we're all human and you might as well make the server a guest at your table if you focus that much on him.

quote:

This weekend at a restaurant, we sat on the patio. We were the only people on the patio, and as soon as we got our food, we were completely swarmed with flies. It was horrible. We had to constantly wave our menus back and forth while we ate to keep them back. The restaurant was too busy to move us inside, and the manager offered to comp our meals, but it was not there fault, so we declined.



Exactly. It's not something they could have helped (the flies) and they couldn't make other customers leave so you could sit inside. But you're right.. most wouldn't take that into consideration and they'd be livid at the waitstaff.
Posted by Hulkklogan
Baton Rouge, LA
Member since Oct 2010
43482 posts
Posted on 6/14/11 at 11:56 am to
quote:

I must be too laid back or understanding at restaurants.

I'm like you at restaurants. Doesn't take much to keep me satisfied or content. I know when there's good service or bad service but I'm easily pleased. I don't think I've ever been put off enough to ask to be comped or anything, and I've had to wait 45 minutes for a meal and beer before.
Posted by mylsuhat
Mandeville, LA
Member since Mar 2008
49996 posts
Posted on 6/14/11 at 11:56 am to
I think this is because we are real people and actually have friends and know how to interact with others
Posted by fastedLSU
BR
Member since Sep 2007
4477 posts
Posted on 6/14/11 at 11:57 am to
OP - don't think anything you did was wrong except showing up at Outback with expectations.

quote:


Not to mention, my nephew is diabetic, and they kept screwing up his Diet Coke order and bringing him regular. (He was in a soccer tournament and was thirsty as all get out.)


Give the kid some water. Problem solved.
Posted by Winkface
Member since Jul 2010
34377 posts
Posted on 6/14/11 at 12:00 pm to
quote:

I think this is because we are real people and actually have friends and know how to interact with others
by regularly calling them count?
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