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re: Has something gone wrong at AT&T - like company wide?
Posted on 7/27/21 at 11:38 am to Gringo44
Posted on 7/27/21 at 11:38 am to Gringo44
quote:
Gringo44
Alright, my tech today just left. I did talk to him briefly. After troubleshooting for about 30 minutes he determined that he can't fix the problem because it is, "On the main line." Another tech may come out today or in the morning to tell me that they can't fix it....I mean to fix it.
The question I have is that I have two neighbors with AT&T internet. Both are serviced by the same main line that we are, yet they have full service, and we don't. How is that?
This is the third or fourth time over the past couple years that either I or the neighbors have gotten the "It is the mainline...." explanation.
1
Posted on 7/27/21 at 12:58 pm to LegendInMyMind
Telephone cable is different than cable tv cable. Inside of a telephone cable there are cable pairs. Depending on the size of the main cable there could be 25 pair or 1800 pairs or more. Usually on a distribution cable there’s somewhere between 25 to 100 pairs in a cable. Each customer gets a dedicated pair.
All kinds of things can happen to cables like animals nesting, bullets, weather, lighting all can lead to moisture getting into the cable and causing corrosion. It doesn’t all happen at one time therefore some customers will go out before others. If not taken care of your neighbors will eventually go out too. Here’s where the mismanagement occurs. Instead of allowing the techs to fix the problem before it’s a full on dumpster fire the tech are told to temp fix it and move on to next job and “we’ll get to it another day”! Well after years of “we’ll get it another day” the whole infrastructure of copper cable has gone to shite.
They’re now overlaying the copper cables with fiber and things will be better for the most part but fiber has its issues with crap electronics and the company going cheap.
All kinds of things can happen to cables like animals nesting, bullets, weather, lighting all can lead to moisture getting into the cable and causing corrosion. It doesn’t all happen at one time therefore some customers will go out before others. If not taken care of your neighbors will eventually go out too. Here’s where the mismanagement occurs. Instead of allowing the techs to fix the problem before it’s a full on dumpster fire the tech are told to temp fix it and move on to next job and “we’ll get to it another day”! Well after years of “we’ll get it another day” the whole infrastructure of copper cable has gone to shite.
They’re now overlaying the copper cables with fiber and things will be better for the most part but fiber has its issues with crap electronics and the company going cheap.
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