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Started By
Message
re: NOLA: "New airport 'like a Mercedes with flat tires'"
Posted on 11/12/19 at 10:27 am to LSUFanHouston
Posted on 11/12/19 at 10:27 am to LSUFanHouston
quote:
3) Ticket counter lines would reach outside the entry doors
This was awful, especially with Soutwest. I haven't seen any reports of how it's going at the new place. I'm hoping it's much improved, but it seemed more like a personnel issue at the old place than anything.
2
Posted on 11/12/19 at 10:39 am to Y.A. Tittle
quote:
This was awful, especially with Soutwest. I haven't seen any reports of how it's going at the new place. I'm hoping it's much improved, but it seemed more like a personnel issue at the old place than anything.
That, combined with lack of an express bag drop, which the new terminal supposedly has
Posted on 11/12/19 at 12:16 pm to Y.A. Tittle
quote:
This was awful, especially with Soutwest.
This was a staffing issue. Their local management figured more people would use the kiosks than wanting/needed to talk to an agent.
I had asked a swa customer service agent about the long lines.... and thats exactly what she told me.... the management scheduled 3 CSAs for some of the busiest weekends all year.
Does that satisfy you LSUFANHOUSTON or did she miss out on a contract or have some ax to grind?
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