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Message
Modem keeps disconnecting every few minutes to hours
Posted on 6/27/19 at 2:56 pm
Posted on 6/27/19 at 2:56 pm
The last 2 days my modem has been cutting in and out. It's a 2 year old SB6190 surfboard. Never had any trouble with it. Cox says they can't see any issues on their end. I'm giving it a few days to possibly work itself out. In the meantime I've got a $30 modem to replace it to see if the original modem has gone faulty. If the new one also drops in and out I'll know its Cox and not my equipment. Does this sound like ok troubleshooting or are there other steps I should take?
Posted on 6/27/19 at 3:01 pm to jlovel7
I'd be taking your same steps. I would also swap out the patch cables with new cables too, just to be sure.
Posted on 6/27/19 at 7:35 pm to jlovel7
Arris modem.
Go to 192.168.100.1...
Go to your signal level page and check all the SnR on the downstream and the power level on the upstream.
You can also check the logs there to see if it is resetting constantly due to low signal levels, which is very common when you have a bad cable or something.
Arris Signal Level FAQs
Usually ISPs like Cox probably have a forum where you can post a screenshot of your signal levels and get a tech to see them. Quick way to get a tech out, and avoid the dumb shite on the phone.
Cox Internet Support Forums
Go to 192.168.100.1...
Go to your signal level page and check all the SnR on the downstream and the power level on the upstream.
You can also check the logs there to see if it is resetting constantly due to low signal levels, which is very common when you have a bad cable or something.
Arris Signal Level FAQs
Usually ISPs like Cox probably have a forum where you can post a screenshot of your signal levels and get a tech to see them. Quick way to get a tech out, and avoid the dumb shite on the phone.
Cox Internet Support Forums
This post was edited on 6/27/19 at 7:46 pm
Posted on 6/27/19 at 10:59 pm to jlovel7
This happened to me last weekend. Charter came out and installed a new router. Everything is working great now.
Posted on 6/28/19 at 8:24 am to jlovel7
quote:
The last 2 days my modem has been cutting in and out. It's a 2 year old SB6190 surfboard. Never had any trouble with it. Cox says they can't see any issues on their end. I'm giving it a few days to possibly work itself out. In the meantime I've got a $30 modem to replace it to see if the original modem has gone faulty. If the new one also drops in and out I'll know its Cox and not my equipment. Does this sound like ok troubleshooting or are there other steps I should take?
The SB6190 is part of a class action lawsuit for this issue. Apparently the Puma 6 chip in it gets bogged down and starts dropping packets under heavy use. I had the same issue with mine. I switched to a Netgear CM600 and haven't had any issues since.
Before I changed modems I had comcast come out multiple times, had the modem reprovisioned, factory reset my router, and replaced the router with a mesh system. Errors still persisted until I got rid of the SB6190.
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